Subject: Re: Assistance: Case id - 506021 Order Number: 9771614942
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 7 Mar 2020 10:50:05 +0000

Pls process return

Regards
Sachin
________________________________
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, March 7, 2020 3:51:59 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Assistance: Case id - 506021 Order Number: 9771614942

External email sender, please take precaution.

Hi Sachin,

Kindly advice us if we can create return request for the wrong item delivered.
Order Number: 9771614942
Order Created: Feb 29, 2020￼
Delivery date: 3/2/2020

Item Name: 162079122 - - Joie Spin 360 Baby Car Seat

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Thursday, 5 March, 2020 13:16:56
Subject: Assistance: Case id - 506021 Order Number: 9771614942

Hi Team,

Problem statement: The customer has received the wrong item

Case id - 506021
Order Number: 9771614942
Order Created: Feb 29, 2020￼
Delivery date: 3/2/2020

Item Name: 162079122 - - Joie Spin 360 Baby Car Seat

Assistance Required: Please suggest if the replacement can be for the above item is possible or only a return and refund can be done.

The customer has placed the order for the above item in blue color and received a different color and wants to get it to replace it with the original one please suggest.

For reference see the attachment below.

Regards,
Manish

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