Subject: Re: Assistance: Case id - 506021 Order Number: 9771614942
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 7 Mar 2020 03:21:59 -0700 (MST)

Hi Sachin, 

Kindly advice us if we can create return request for the wrong item delivered. 
Order Number: 9771614942 
Order Created: Feb 29, 2020￼ 
Delivery date: 3/2/2020 

Item Name: 162079122 - - Joie Spin 360 Baby Car Seat 

Thank you for your help. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 5 March, 2020 13:16:56 
Subject: Assistance: Case id - 506021 Order Number: 9771614942 

Hi Team, 

Problem statement: The customer has received the wrong item 

Case id - 506021 
Order Number: 9771614942 
Order Created: Feb 29, 2020￼ 
Delivery date: 3/2/2020 

Item Name: 162079122 - - Joie Spin 360 Baby Car Seat 

Assistance Required: Please suggest if the replacement can be for the above item is possible or only a return and refund can be done. 

The customer has placed the order for the above item in blue color and received a different color and wants to get it to replace it with the original one please suggest. 

For reference see the attachment below. 

Regards, 
Manish