Subject: RE: Order Delay - 6464832372
From: Sagaya Suresh Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Sat, 7 Mar 2020 10:19:43 +0000

Dear Team – Please check this trail mail and update this status to customer end.

Regards
Sagaya Suresh
+966 565165997
From: Apoorv Joshi
Sent: Friday, March 06, 2020 3:26 AM
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Order Delay - 6464832372

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6464832372

Order placed on Feb 9, 2020 and there are no consignment details for this order still. Kindly advise on priority of this showing on WMS/OMS. If so, please ship this out on priority and arrange a delivery with the customer.

Please assist in closing this case as we have escalated this multiple time but not receiving a response on the same. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 9:00:18 PM
Subject: Late Shipping) // 6464832372

Hi Team,

Problem Statement: (Late Shipping)

Order Date : Feb 9, 2020

Order ID: 6464832372
Tracking ID: N/A
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 09/02/2020 and till now he/she has not received the order. As per the hybris the consignment is not available.

Customer is chasing us for his/her order so we request you to expedite the delivery .

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: [#463591] - تاخير في التوصيل
From: Jishan Sahib <[email-masked]>
To: Jessie Caparas <[email-masked]>, Centrepoint <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Kanteeban Singaravelu <[email-masked]>, Snehel Mitra <[email-masked]>, Naseem Ahmad <[email-masked]>, LMG OMS <[email-masked]>, LMG WMS <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "[email-masked]" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Vinod Sharma <[email-masked]>, SagarNepal <[email-masked]>
Date: Thu, 5 Mar 2020 14:07:39 +0000

Hi @LMG WMS<mailto:[email-masked]> , Please share the getConsignment Request / Response to check this validation error ( 400 )

----------------------------------

With Thanks & Regards,

Jishan Sahib

Web Team | Landmark Group

M : +97150-8971894

T  : +9714 – 5174376

From: Jessie Caparas <[email-masked]>
Date: Thursday, 5 March 2020 at 3:56 PM
To: Centrepoint <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Kanteeban Singaravelu <[email-masked]>, Snehel Mitra <[email-masked]>, Naseem Ahmad <[email-masked]>, Jishan Sahib <[email-masked]>, LMG OMS <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "[email-masked]" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Malik Ismail <[email-masked]>, Vinod Sharma <[email-masked]>, SagarNepal <[email-masked]>
Subject: RE: [#463591] - تاخير في التوصيل

Hi @Jishan Sahib<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

Can you please advise on the below case?

From: Centrepoint <[email-masked]>
Sent: Tuesday, March 3, 2020 2:05 PM
To: Sagaya Suresh Kumar <[email-masked]>; Kanteeban Singaravelu <[email-masked]>; Snehel Mitra <[email-masked]>; Naseem Ahmad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Ramesh Gottimukkala <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Vinod Sharma <[email-masked]>; [email-masked]; SagarNepal <[email-masked]>
Subject: Fwd: [#463591] - تاخير في التوصيل

External email sender, please take precaution.

Hi Team,

Any update regarding the order : 6464832372 ?
Is the item going to be shipped or not ?

Customer is chasing us.

Regards
Shakeeb

   On Sat, 22 Feb at 12:02 PM , Sagaya Suresh Kumar <[email-masked]> wrote:

   Dear @Snehel Mitra<mailto:[email-masked]> – Any update!

   INC0682388

   Regards

   Sagaya Suresh

   +966 565165997

      From: Kanteeban Singaravelu <[email-masked]>
      Sent: Sunday, February 16, 2020 2:27 PM
      To: Snehel Mitra <[email-masked]>; Naseem Ahmad <[email-masked]>
      Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Ramesh Gottimukkala <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Vinod Sharma <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Centrepoint <[email-masked]>; SagarNepal <[email-masked]>; Kanteeban Singaravelu <[email-masked]>
      Subject: FW: [#463591] - تاخير في التوصيل

      Dear Snehal & Naseem,

      Below attached invoice pending due to 400 " COD Amount tech.Please support clear asap.

      INC0682388

      Regards

      Kanteeban

      IP2212

      From: Venugopalam Rama <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, February 16, 2020 1:29 PM
      To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#463591] - تاخير في التوصيل

      Dear Team,

        Please to be inform to you that below attached invoice pending due to tech issue. INC0682388

      Thanks

      Sagar

      Extn:2053

      From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, February 16, 2020 11:47 AM
      To: Centrepoint <[email-masked]<mailto:[email-masked]>>; SagarNepal <[email-masked]<mailto:[email-masked]>>; Venugopalam Rama <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#463591] - تاخير في التوصيل

      Dear Team – Item received and processed. But dispatch not happened in Conloc End.

      Please update this order dispatch status on urgent!!

      Regards

      Sagaya Suresh

      +966 565165997

      From: Centrepoint <[email-masked]<mailto:[email-masked]>>
      Sent: Sunday, February 16, 2020 10:38 AM
      To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
      Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: [#463591] - تاخير في التوصيل

      External email sender, please take precaution.

      Please take a look at ticket #463591<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/463591> raised by Tapping Burger ([email-masked]<mailto:[email-masked]>).

      ​

      Hi Team,

      Problem Statement: (Late Shipping)

      Order Date : Feb 9, 2020

      Order ID: 6464832372
      Tracking ID: N/A
      Assistance Required: Need Urgent Delivery

      Issue Description: Customer placed order on 09/02/2020 and till now he/she has not received the order. As per the hybris the​ consignment is not available.

      Customer is chasing us for his/her order so we request you to expedite the delivery ​.

      Regards,
      Shafeeque

         On Sat, 15 Feb at 3:51 PM , Tapping Burger <[email-masked]<mailto:[email-masked]>> wrote:

Tapping Burger

مرحبا

03:39 PM, 15th Feb

Tapping Burger

طلبت بطانيه اطفال من الاسبوع الفائت

03:40 PM, 15th Feb

Tapping Burger

والتوصيل اليوم ومحد اتصل او أكد التوصيل ؟؟

03:40 PM, 15th Feb

Tapping Burger

هذا رقم الطلب 6464832372

03:41 PM, 15th Feb

Mohammad

 مرحبا معك شفيق يسرني ان اساعدك

03:41 PM, 15th Feb

Tapping Burger

اهلا

03:42 PM, 15th Feb

Tapping Burger

طلبت بطانية برقم الطلب 6464832372

03:42 PM, 15th Feb

Tapping Burger

وللان ماتم التواصل او التوصيل

03:43 PM, 15th Feb

Tapping Burger

مع العلم موعد الاستلام اليوم

03:43 PM, 15th Feb

Tapping Burger

15 فبراير

03:43 PM, 15th Feb

Tapping Burger

راح توصلني اليوم ؟؟

03:43 PM, 15th Feb

Tapping Burger

الو

03:45 PM, 15th Feb

Mohammad

نعتذر عن التاخير

03:45 PM, 15th Feb

Mohammad

الرجاء تزويدنا بالبريد الاكتروني المسجل لكي يتم خدمتكم في أكمل وجه

03:45 PM, 15th Feb

Tapping Burger

[email-masked]<mailto:[email-masked]>

03:46 PM, 15th Feb

Mohammad

يرجى تزويدنا برقم التواصل وعنوانك الكامل

03:47 PM, 15th Feb

Tapping Burger

0501477770

03:47 PM, 15th Feb

Tapping Burger

جدة محمد فهد

03:47 PM, 15th Feb

Mohammad

شكرا على التزويد

03:48 PM, 15th Feb

Mohammad

سيتم رفع القضية الى الجهة المعنية وسيتم استلام الرسالة لحضرتك عبر البريد المسجل

03:48 PM, 15th Feb

Mohammad

هل لحضرتك أي استفسار آخر يمكنني مساعدتك به؟

03:49 PM, 15th Feb

Mohammad

يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد

03:50 PM, 15th Feb

View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/open/conversation/316513118632797>

      463591:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      463591:1125156