Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290
From: Manager.Jarir <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Qazi Mohammed <[email-masked]>, Centrepoint Jarir <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Anwar Abdullah <[email-masked]>, Manager.Haddab <[email-masked]>, Thangarajan Kulandavel <[email-masked]>, Qazi Mohammed <[email-masked]>
Date: Sat, 7 Mar 2020 09:52:49 +0000

Hi All,

We have already talked with customer on this case.
Will close the issue from our end asap.

Thanks & Regards..
Mohammed Habib
Mall Manager
Cp Jarir, Jeddah
Mobile: +966 590512147  Extn.: 7692
Email: [email-masked]<mailto:[email-masked]>
Jeddah 22251 l Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>  [http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png] <https://www.linkedin.com/company/landmark-group>

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Saturday, March 07, 2020 8:12 AM
To: Qazi Mohammed <[email-masked]>; Centrepoint Jarir <[email-masked]>; Manager.Jarir <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Anwar Abdullah <[email-masked]>
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below case. Kindly help us to resolve the case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>
To: "manager jarir" <[email-masked]<mailto:[email-masked]>>, "Centrepoint Jarir" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 March, 2020 12:32:24
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us on the below issue.
​
Problem statement: The customer has complained to us that he has not collected his order.

Case id - 473156
Order Number: 6444072290
Order Created: Sep 4, 2019
Order Delivery Mode: Store pickup
Store: Babyshop21132

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection.

Regards,
Mohammad Qazi
Centrepoint KSA
Extn:3540

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 11:48 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Hi @Anwar Abdullah<mailto:[email-masked]>

Below For your assist please,

Mahmoud

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 5:05 PM
To: Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Assistance required: Case id - 473156 Order Number: 6444072290

External email sender, please take precaution.
Hi Team,

Still, we have not received any update in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "manager jarir" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 11:19:56 AM
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us in the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 February, 2020 10:30:28
Subject: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us on the below issue.
​
Problem statement: The customer has complained to us that he has not collected his order.

Case id - 473156
Order Number: 6444072290
Order Created: Sep 4, 2019
Order Delivery Mode: Store pickup
Store: Babyshop21132

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection.
​
The order status says that it's collected on 9/10/2019, however, the customer has reported to us that he has ​not collected the above order and as per the 14 days policy the order should be marked as not picked and a refund has been initiated for the same.
​
We request you to please do the needful on a priority.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290
From: Babyshop Cpj3 <[email-masked]>
To: Manager.Jarir <[email-masked]>
Cc: Thangarajan Kulandavel <[email-masked]>, Manager.Haddab <[email-masked]>, Subramanian Krishnan <[email-masked]>
Date: Tue, 3 Mar 2020 21:49:38 +0000

Dear Nawas,
Firstly by tomorrow itself will make the credit note and clear the customer issue as a part of customer convinence and also to avoid any type of Coc issue.

Have attached one of the screenshot where it was clearly mentioned to make credit note and clear the order, post that no one has approached to me for credit note or any query.

If some one has approached to any of the staff please let me know.

Regards
Ashish Dubey

  _____

From: Manager.Jarir <[email-masked]>
Sent: Wednesday, March 4, 2020 12:17 AM
To: Babyshop Cpj3 <[email-masked]>
Cc: Thangarajan Kulandavel <[email-masked]>; Manager.Haddab <[email-masked]>; Subramanian Krishnan <[email-masked]>
Subject: FW: Assistance required: Case id - 473156 Order Number: 6444072290

Dear ASHISH,

Please to inform you that last one month before some  C&C old orders handover to concept and taken the confirmation signature from staffs and inform them to make the credit note and send that item to warehouse but staffs said they need to take approval from AOM for make finger…….

This below order customer make COC complain by saying that still he has not received his money back…… Kindly take approval from you AOM to make the credit note of below item.

Store qty is showing -1

Details attached with mail…..

Thanks & Regards..

S.G.M.IRSHAD QUADRI

Mall Manager

Cp Jarir, Jeddah

Mobile: +966 590512147  Extn.: 7692
Email: [email-masked]<mailto:[email-masked]>

Jeddah 22251 l Saudi Arabia

<http://landmarkgroup.com/>

<https://www.facebook.com/LandmarkArabia>  <https://www.linkedin.com/company/landmark-group>

From: Manager.Jarir
Sent: Tuesday, March 03, 2020 11:42 AM
To: Thangarajan Kulandavel <[email-masked]>
Cc: Centrepoint Jarir <[email-masked]>
Subject: FW: Assistance required: Case id - 473156 Order Number: 6444072290

Dear Sir,

With reference to below mail.

Please find the attached one previous mail communication.

Where some orders are pending long time and which are wrongly updated as ‘customer collection’ by store instead of mark Uncollect and RTS.

And so you are instructed to make credit note and hand over all items to concept.

But here store has didn’t make CN,  and all items except splash handed over to concept.

Now one of these order customer has complained which de didn’t collected and amount also not returned.

Kindly advice how to resolve this

Regards

Navas

Cp Jarir

From: Qazi Mohammed
Sent: Tuesday, March 03, 2020 10:02 AM
To: Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Centrepoint Jarir <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us on the below issue.

​

Problem statement: The customer has complained to us that he has not collected his order.

Case id - 473156

Order Number: 6444072290

Order Created: Sep 4, 2019

Order Delivery Mode: Store pickup

Store: Babyshop21132

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection.

Regards,

Mohammad Qazi

Centrepoint KSA

Extn:3540

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 11:48 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290

Hi @Anwar Abdullah<mailto:[email-masked]>

Below For your assist please,

Mahmoud

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 5:05 PM
To: Manager.Jarir <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Assistance required: Case id - 473156 Order Number: 6444072290

External email sender, please take precaution.

Hi Team,

Still, we have not received any update in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "manager jarir" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 11:19:56 AM
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us in the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 February, 2020 10:30:28
Subject: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us on the below issue.

​

Problem statement: The customer has complained to us that he has not collected his order.

Case id - 473156

Order Number: 6444072290

Order Created: Sep 4, 2019

Order Delivery Mode: Store pickup

Store: Babyshop21132

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection.

​

The order status says that it's collected on 9/10/2019, however, the customer has reported to us that he has ​not collected the above order and as per the 14 days policy the order should be marked as not picked and a refund has been initiated for the same.

​

We request you to please do the needful on a priority.

Regards,

Manish

Subject: FW: C&C pending orders details from CP Jarir.
From: Manager.Jarir <[email-masked]>
To: Splash Cpj3 <[email-masked]>, Babyshop Cpj3 <[email-masked]>, Shoemart <[email-masked]>, Lifestyle Cpj3 <[email-masked]>
Cc: Centrepoint Jarir <[email-masked]>
Date: Mon, 3 Feb 2020 09:17:35 +0000

From: Thangarajan Kulandavel
Sent: Saturday, February 01, 2020 3:40 PM
To: Manager.Jarir <[email-masked]>
Cc: Ahmad Kb <[email-masked]>; Arshid Wani <[email-masked]>; Centrepoint Azizmall <[email-masked]>; Damith Nonis <[email-masked]>
Subject: Re: C&C pending orders details from CP Jarir.

Dear Irshad

First of all you have followed the process properly. As per policy after 14 days you must do the RTS but you have not  but you made customer collected which is wrong practice which you should not do it in future

Now we need to clear this stocks and we don't want to block the product selling so you create the credit note and hand over the stocks to concept and send the credit note to office . Also send a mail to IT to block that credit card

Pleas follow the process imperatively

Thanks & Regards

Thangarajan

  _____

From: Manager.Jarir <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 2:17:07 PM
To: Thangarajan Kulandavel <[email-masked]<mailto:[email-masked]>>
Subject: C&C pending orders details from CP Jarir.

Dear Sir,

Please find the attached file of C&C pending to clear orders with item number....... These items customer not collected and laying in store.

Kindly approve to make credit note of all this items so we can handover to concept.

Thanks,

S.G.M.IRSHAD QUADRI

CP Jarir