Subject: RE: Refund Not initiated: Order Number: 9770721826
From: Hiren Sadhwani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 7 Mar 2020 09:36:37 +0000

Hi Shakeeb,

We have been regularly depositing the cash in our customers accounts that appear in our cash refunds report. If this has not been initiated, it means that it is not yet reflected due to some error. Please get in touch with our tech team and get this resolved to initiate the refund.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, March 6, 2020 10:15 PM
To: Hiren Sadhwani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not initiated: Order Number: 9770721826

External email sender, please take precaution.
Hi Hiren,

Kindly check the following and do the needful.
Customer's bank details has been updated on hybris, still Refund status: BANK_TRANSFER_IN_PROGRESS
Please process the refund.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 March, 2020 18:26:11
Subject: Refund Not initiated: Order Number: 9770721826

Hi Team,

kindly note that as we can see the bank details has updated on the Hybris. We request you to please do the needful.

Problem statement: Refund Not initiated yet

Case id - 473151
Order Number: 9770721826
Order Created: Feb 19, 2020
Tracking id - 45494525510

Refund status: BANK_TRANSFER_IN_PROGRESS
​
Return request created: 2/20/2020

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 3/1/2020 still the refund for the same has not been initiated.

Regards,
Manish

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