Subject: Extra deduction of SAR 125.00 two times case id - 481388
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 7 Mar 2020 02:08:19 -0700 (MST)

Hi Team, 

We request you to please see the attachent and look into the issue as the customer has complained us that the deducetion of SAR 125.00 happend twice on 2/16/2020 however the customer has placed order 6465869106 worth SAR 104.00 on the same date. 

Order created: Feb 16, 2020 
Delivery date: 2/17/2020 

Kindly see the below update from the jira team and suggest accordingly. 

Could you please verify these transactions with Finance ? As per Hybris & Payfort , Amount deducted was SAR 104 only , also need to check whether Customer has done any retail store purchase on the specific date or not ? 

Thank you for your help. 

Regards, 
Manish