Subject: Re: Refund: Case id - 473107 Order Number: 6465091852
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, suvadeep saha <[email-masked]>, Bm olmriyadh <[email-masked]>, Olm Riyadh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 7 Mar 2020 00:58:49 -0700 (MST)

Hi Team, 

Kindly note that the refund for the below order has not processed yet. We request you to please expedite the process. 

Regards, 
Fauzan 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "Bm olmriyadh" <[email-masked]>, "Olm Riyadh" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 2 March, 2020 14:21:24 
Subject: RE: Refund: Case id - 473107 Order Number: 6465091852 

Dears [ mailto:[email-masked] | 
@Bm olmriyadh ] [ mailto:[email-masked] | 
@Olm Riyadh ] [ mailto:[email-masked] | 
@ksalmglogistics Rydconloc ] 

Please mark it as RTO to process refund 

Mahmoud 

From: ksalmglogistics Rydconloc <[email-masked]> 
Sent: Saturday, February 29, 2020 11:07 AM 
To: Seeta Seeta <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund: Case id - 473107 Order Number: 6465091852 

Noted 

Dear dinesh – please do RTO for this shipment . 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 28 February, 2020 4:16 PM 
To: ksalmglogistics Rydconloc < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund: Case id - 473107 Order Number: 6465091852 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to the tracking number: FP02130100036, the order stuats is showing in transit and after tracking the status we can see that the order has marked as undelivered. 

So, we request you kindly re-arrange the delivery for above tracking number. 

Also, do let us know if any information required from our end. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 28, 2020 9:17:00 AM 
Subject: Refund: Case id - 473107 Order Number: 6465091852 

Hi Team, 

​ 

Problem statement - The customer is no longer wishes to receive his order. 

​ 

Case id - 473107 

Order Number: 6465091852 

Order Created: Feb 11, 2020 

AWB - FP02130100036 

Assistance required: Return the shipment to the warehouse and process the refund for the same. 

The customer is asking us to cancel the above order and refund his amount. We request you to please do the needful on a priority. 

Regards, 

Manish 

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