Subject: Re: [#365040] Refund Status# 6450420522
From: Payfort Helpdesk <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Sat, 07 Mar 2020 06:51:33 +0000 (UTC)

Hi Fauzan,     ​In order to track the transaction, We need any of the following info: - Fort ID. - Merchant Reference. - Customer's email address + Date and exact time of the transaction.  ​   ​Waiting for your kind reply. ​ Best Regards  ​      Amr Abdelkhalek  Helpdesk Executive      Phone: UAE 00971-4-573-98-00 (Option 2)  Email: [email-masked]    
             
              On
              Sat, 7 Mar at 10:48 AM
              ,  Fauzan Ahmad . Musalman <[email-masked]>  wrote:
                
 Hi Team, 
   
 With reference to order #6450420522
 
 Order Date:Nov 7, 2019

 The order has been cancelled and customer claiming that he has not got the refund. However as per the hybris the the refund follow on is rejected. 
 can you please confirm with us the refund status. 
   
 Regards, 
 Fauzan