Subject: Fwd: Arabic Language Test - Sayed Mahmoud
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 6 Mar 2020 22:59:01 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Sayed Mahmoud 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize for my mistake, I will correct the error, and I will give it something extra on the request to please him 

But if you lie to him and say to him, he will be with you soon and the request has not been communicated to him, he will call again and the customer will be very angry 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Personal, working under pressure, knowing every new thing I like to try a lot of things every single time. 
Education, I am studying civil engineering now in the last year. I have some experience in the field of engineering. I got many training and certificates in the field of engineering 

Profession is currently a student 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء الجيده والعظيمه هناك فرق بينهم 
مثلا خدمة العملاء الحيده ، ممكن ان يكون هناك تاخير في العمل ، عدم التعامل مع العكلاء بشكل جيد وهكذا.. 
اما خدمة العملاء العظيمه عندما تري ان الذي يقدم الخدمه للعملاظ يكون في غايك الصبر وسيما يتكلم بشكل لائق لا يكون هناك تاخير في العمل لا يكون تاخير في اي شيظ ويكون كل شيء عظيم 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	المظهر الحسن 
طريقة التعامل مع العملاء 
الباقه في الكلام 
الصبر 
العمل تحت اي ظرف 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	زرت عديد من الدول ولكن سوف أتحدث عن الهند بأنثى اعيش فيها حاليا لغرض الدراسه 
في بداية الكلام أستطيع أن أقول أن الهند تشبه بلادي تشبه مصر في كل شيء وإنما الاختلاف بينهم فقط هي الثقافة زرت لاكناوي موهبتي دلهي.. ولكن سوف أتحدث عن دلهي لان فيها كثير من الثقافات واختبارات بين منطقه منطقه مثلا دلهي القديمه تختلف عن دلهي الجديده ، دلهي القديمه بت يمكنك أن تشعر بالأمان هناك من كثرة الازدحام وكثرة المشاكل هناك بين العديد من الناس ، دلهي الجديده امنه عديد من الأماكن تسطيع أن تزورها مثل قطب منار وغيرهم من الأماكن الأثرية ، جيرجاون نسبة دبي وأوروبا معا منطقه هادئة نظيفة جدا جدا