Subject: Re: Refund Not initiated: Order Number: 9770721826
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, [email-masked]
Date: Fri, 6 Mar 2020 11:14:40 -0700 (MST)

Hi Hiren, 

Kindly check the following and do the needful. 
Customer's bank details has been updated on hybris, still Refund status: BANK_TRANSFER_IN_PROGRESS 
Please process the refund. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 6 March, 2020 18:26:11 
Subject: Refund Not initiated: Order Number: 9770721826 

Hi Team, 

kindly note that as we can see the bank details has updated on the Hybris. We request you to please do the needful. 

Problem statement: Refund Not initiated yet 

Case id - 473151 
Order Number: 9770721826 
Order Created: Feb 19, 2020 
Tracking id - 45494525510 

Refund status: BANK_TRANSFER_IN_PROGRESS 
​ 
Return request created: 2/20/2020 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 3/1/2020 still the refund for the same has not been initiated. 

Regards, 
Manish