Subject: Re: Return issue // 9770297393
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked], [email-masked]
Date: Fri, 6 Mar 2020 10:46:50 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 
We need approval to return the item : 161327978 - - Chicco Next2Me Co-Sleeping Crib 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, March 6, 2020 3:49:44 PM 
Subject: Return issue // 9770297393 

Hi Team, 

Ticket number: 490372 
Problem Statement: Return issue 
Order Date: 15-Feb-2020 
Delivery Date: 16-Feb-2020 
Order ID: 9770297393 
Tracking ID: FP0216000084 
Assistance Required: Need Return and Refund 
Issue Description: The customer placed an order for the item on 15 Feb which was delivered on 16 Feb, 2020. 
Also, the customer placed a return request for the item on 24 Feb, 2020 by himself as he changed his mind. However, there is no tracking id generated for this return request. 

So the customer reported to us on 27 Feb in order to send the requested image of the item by the support team and they have informed him that the courier team will come and collect the item. 
The name of the item is 161327978 - - Chicco Next2Me Co-Sleeping Crib and cost of the item is AED 805 
We have already informed that this is non-returnable item and we can not accept a return. 

However, he informed that the item was in its original packaging and not even assembled yet. 
Kindly check and advise what can we do in this case as the customer is with us since 2018 with 11 complete orders of worth AED 12870.35 
Thank you for your help! 
Regards, 
Shivani