Subject: Partial Delivery Issue - 6461785552
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Thu, 5 Mar 2020 18:18:43 -0700 (MST)

Hi Team, 

With reference to the order number: 6461785552 

Customer placed this order on Jan 19, 2020 for a total of 6 items. 1 item was OMS cancellation, 1 item was sent out and the remaining 4 items are not sent until now. The items that are not sent are: 
161487392 - - Cutwork Detailed Hair Clamp - Set of 2 
161103580 - - Sasha Hair Clamp - Set of 2 
161212644 - - Charmz Flower Shaped Duck Clip 
161832875 - - Printed Sleeveless Jumpsuit with Tie Ups 

Total value of these items is SAR 57 and there is no consignment created for these items. The case has been escalated to WH multiple times to confirm whether they are going to be shipped, if not, to proceed with cancellation of these items however, received no response on the same. Items not available for partial cancellation nor for RMA. 

Kindly assist in closing this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, March 5, 2020 10:51:20 PM 
Subject: partial shipped_ 6461785552 

Ticket 422068 

Order ID – 6461785552 
Order placed on Jan 19, 2020 

The order has been shipped partially, this case has been pending for a long time 

Please check and do the needful 

Regards 
Ahmad