Subject: C&C Delay - 9770966670
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Thu, 5 Mar 2020 17:02:40 -0700 (MST)

Hi team, 

With reference to the order number: 9770966670 
Store Code: Lifestyle - 50003, Dubai Mall 

Order placed on Feb 22, 2020 and the status is still showing ready to ship. Kindly advise if this has left the WH and has been handed over to the store. If so, please share POD for the same. 

@Store Team: If the order is physically avail at the store, kindly contact the customer on +971555985685 and handover the order. 

Please assist in closing this case on priority. The order has already missed the delivery time frame. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, March 5, 2020 6:01:45 PM 
Subject: Late Shipping C&C /// 9770966670 

Hi Team, 
Ticket number: 487377 
Problem Statement: Late Shipping C&C 
Order Date: Feb 22, 2020 
Order ID: 9770966670 
Store code: Lifestyle50003 
Tracking Id: 977096667010050001 
Assistance Required: Need Urgent Shipping 
Issue Description: Customer placed an order on Feb 22, and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

We have already escalated this case yo the warehouse but did not get any response. 
Kindly check and update as the customer is now asking for the refund. 
Thank you for your help! 
Regards, 
Shivani