Subject: Refund Issue - 8368431682
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Thu, 5 Mar 2020 16:37:29 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. We have escalated to the concerned team as per the matrix however, not receiving any response on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, March 5, 2020 5:34:05 PM 
Subject: late refund /// 8368431682 

Hi Team, 

Ticket number: 474026 
Problem Statement: Refund not processed 
Order Date: 26 Jan 2020 
Order ID: 8368431682 
RMA: 42781313 
Return Tracking ID: KWI2019/141953 /// 1008008315 
Assistance Required: Need process refund 

Issue Description: The customer raised a return request on Jan 30 and as per customer she has returned the item. 

Also, the courier team informed us that they have collected the item and returned it to the warehouse. 

We have escalated this issue to the concern team many times but did not get any response. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani