Subject: Re: Refund Request - 8371515906
From: Apoorv Joshi <[email-masked]>
To: "Zaheen Uddin . Siddiqui" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Thu, 5 Mar 2020 16:26:44 -0700 (MST)

Hi Zaheen/Sisodia, 

Please follow the "refund complaints" procedure shared with you guys by Seeta. If you are not getting a response after following the escalation procedure mentioned in the file, please get the bank statement from the customer in PDF format and let us know. We'll escalate further. 

Thanks and regards, 
Apoorv 

From: "Zaheen Uddin . Siddiqui" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Abhishek Sisodia" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, March 5, 2020 3:48:48 PM 
Subject: Refund Request - 8371515906 

Hi Team, 

Below mentioned are the details: 

Order ID: 8371515906 
Order Date: 28 February, 2020 

​This is to keep you informed that customer tried to place an order however, order was not placed and amount was deducted from the customer's bank account. 

Request you to look into this concern and do the needful. Thank you for your ongoing support. 

Thanks & Regards 
Zaheen Siddiqui 
Process Trainer