Subject: Re: Assistance: Case id - 506021 Order Number: 9771614942
From: Apoorv Joshi <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 5 Mar 2020 16:23:22 -0700 (MST)

Manish, 

Why is this not escalated to home delivery/WWD team not even once? Provide the images to the WWD team along with sachin and arrange for the same. If you are not getting reply there then escalate it on zimbra. The case won't be escalated on zimbra until there is not a single escalation done on the ticket. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 5, 2020 1:16:56 PM 
Subject: Assistance: Case id - 506021 Order Number: 9771614942 

Hi Team, 

Problem statement: The customer has received the wrong item 

Case id - 506021 
Order Number: 9771614942 
Order Created: Feb 29, 2020￼ 
Delivery date: 3/2/2020 

Item Name: 162079122 - - Joie Spin 360 Baby Car Seat 

Assistance Required: Please suggest if the replacement can be for the above item is possible or only a return and refund can be done. 

The customer has placed the order for the above item in blue color and received a different color and wants to get it to replace it with the original one please suggest. 

For reference see the attachment below. 

Regards, 
Manish