Subject: KNET Refund - 8371950278
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: Harish Thakor <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Thu, 5 Mar 2020 15:51:30 -0700 (MST)

Hi Team, 

Kindly assist with the below KNET refund. Order is on validation cancelled but the customer is reporting amount has been deducted and it was not reversed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, March 5, 2020 6:43:46 AM 

Hi Team, 

Problem Statement; On Validation cancelled Refund Issue, 
Order ID: 8371950278 
Transition ID; 0 
Wallet Name: KNET 
Ticket No; 506284 
Assistance Required; Need to check the refund process, 

The order has been cancelled on validation but customer is complaining he did not get back refund, kindly check ASAP, 

Regards 
Ataullah