Subject: Late Delivery - Customer Service Agent complaint
From: Nikhil Bishnoi <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 5 Mar 2020 14:04:44 -0700 (MST)

Dear Apoorv, 

With regards to Order No 9771860755, ticket no 508615, Customer paid AED 18.00 more for the same day delivery but it didn't happen. She called Customer service and the agent told that AED 18.00 will be refunded and the item will be delivered by Thursday. As per the online tracking, the delivery is scheduled for 08/03/2020. 

The customer wishes to raise an official complaint. 

Kindly assist. 

Regards, 
Nikhil.