Subject: Need to arrange call back
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 5 Mar 2020 06:05:00 -0700 (MST)

Hi Team, 

With reference to order number 9771829480 and 9771914679. 

Customer received the item Floral Print Abaya with Long Flared Sleeves and Lace Detail Abaya with Long Sleeves and Tie Ups without belts and from item the belt is damaged. We asked the customer to return the items as per the policy. 

However, customer want us to send her the replacement of the items. We pushed back the customer that replacement is not available at this time. Now she wants the return item through courier and wants the refund same time while returning the item in cash along with the delivery charges. 

We informed the customer that delivery charges are non refundable and refund can be done after returning the item only. Customer is insisting for cash refund for at the same time while returning the items and wants to speak to the manager. 

Customer Name: Sheno Alamoradi 

Customer contact number: +971 54 525 2344. 

Kindly arrange a call back for the customer. 

Regards, 
Abhishek Borgaonkar