Subject: Late Shipping C&C /// 9770966670
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 5 Mar 2020 05:31:45 -0700 (MST)

Hi Team, 
Ticket number: 487377 
Problem Statement: Late Shipping C&C 
Order Date: Feb 22, 2020 
Order ID: 9770966670 
Store code: Lifestyle50003 
Tracking Id: 977096667010050001 
Assistance Required: Need Urgent Shipping 
Issue Description: Customer placed an order on Feb 22, and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

We have already escalated this case yo the warehouse but did not get any response. 
Kindly check and update as the customer is now asking for the refund. 
Thank you for your help! 
Regards, 
Shivani