Subject: Re: Order issue #8370239723
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: midhun madhu <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 5 Mar 2020 03:44:58 -0700 (MST)

Hi Midhun, 

Thank you for your reply. 

As per customer he has only returned the order # 8370239723 under AWB: KWI2020/6530. RMA : 42820920. Which belong to the order #8369974842. 
As per Posta Plus they have received only one box which is delivered it to WH 
We can not find any RMA or AWB for the order. 
Kindly check and assist us on this case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "midhun madhu" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 5 March, 2020 12:39:33 
Subject: RE: Order issue #8370239723 

Hi [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] , 

Please share the RMA number to receive the stocks through system. 

Midhun R Madhu 

+965 2228 9509 Ext : 2323 

+965 97232105 

[email-masked] 

www.centrepointstores.com 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: 05/Mar/2020 6:36 AM 
To: Midhun Madhu <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order issue #8370239723 

External email sender, please take precaution. 

​Hi Midhun. 

With reference to order # 8370239723 

Customer is claiming that he has return the all items from the order with the order number# 8369974842 & RMA: 42820920 

We have pushback the customer that we have received only # 8369974842 items. but the customer is still insisting us that he has returned the all items. 

Kindly check and update us asap. as customer saying that i will raise a case to the consumer court. 

Regards, 

Fauzan 
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