Subject: RE: 6465615519 Order delay
From: "Omer Saeed (SA)" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, "[email-masked]" <[email-masked]>, "Mohmed Musa (SA)" <[email-masked]>, AbdelKader Salameh <[email-masked]>, Zaid Zafar <[email-masked]>
Date: Thu, 5 Mar 2020 09:55:42 +0000

Dears,

Kindly note concerns informed regarding below and will do the needful.

Best Regards.
Omer Saeed.
Special Projects – Operations
Aramex International – Riyadh, Saudi Arabia

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, March 4, 2020 8:26 AM
To: AbdelKader Salameh <[email-masked]>; Zaid Zafar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; [email-masked]; Mohmed Musa (SA) <[email-masked]>
Subject: Re: 6465615519 Order delay
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to the tracking number: 45737573416, the customer is constantly chasing us for his order. The agent has already escalated the case twice but so far we didn't get any resolution on the case.

We request you to kindly arrange the delivery on an urgent basis and it really affecting the customer experience as well.

All the customer details are also attached in the below email trail.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 4:14:51 PM
Subject: 6465615519 Order delay

Hi Team,

I would like to bring this to your notice that this address was shared with the Aramex team 14 days back.

Still, the order has been put on collection a while ago also according to tracking ID.

After then again escalated but to them and they again confirmed to deliver but the order is still not delivered.

Please note that the customer is too much frustrated and has contacted us via different portals regarding the delivery and disappointment with Aramex services.

Please assist in completing the home delivery.

As last orders for this customer were handled by Aramex and were undelivered and so the customer is skeptical regarding this order also.

Problem Statement: Wrong address mentioned on the shipment, Corrected But no Delivery then also.

Order Date : 15 Feb 2020
Order ID: 6465615519
Tracking ID: 45737573416

Assistance Required: Kindly arrange the delivery to below mentioned address

Sabiya Ashraf
King Abdulaziz Rd, Tathleeth 69316
Opposite Hospital
Near Passport Office
As Safa
Tatleeth
Saudi Arabia (SA)
+966543264720

Regards,
Abhishek Sisodia