Subject: RE: Promotional issue//473065
From: Vikas Samota <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Vivek Kumar Tiwari" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Rajendran Vardaraj <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prasanth GilbertD'cruz <[email-masked]>
Date: Thu, 5 Mar 2020 09:45:58 +0000

HI Seeta,

I have Spoken to Customer and understood the concern he faced on account of miscommunication at store end and I have apologized for the inconvenience he had to go thru.

I have given customer my number and asked him to avail his 5 KD off anytime in next 15 days at store of his convenience and I would personally facilitate this transaction.

Customer is assured of the solution now, pls let me now if any further query comes from him.

Regards,
Vikas Samota

From: Seeta Seeta <[email-masked]>
Sent: Thursday, March 05, 2020 10:29 AM
To: Vikas Samota <[email-masked]>
Cc: Vivek Kumar Tiwari <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Rajendran Vardaraj <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prasanth GilbertD'cruz <[email-masked]>
Subject: Re: Promotional issue//473065

External email sender, please take precaution.
Hi Vikas,

Thank you for your prompt revert.

Vivek's email is just a system-generated email. However, Please find the customer details in below.

Customer Name: Allen Mathew
Mobile: 67092985
Thanks & Regards,
Seeta Kunwar

________________________________
From: "vikas samota" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "vivek tiwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Prasanth Gilbert" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 12:41:21 PM
Subject: RE: Promotional issue//473065

Hi Seeta,

Vivek has already replied on this mail.

We aren’t able to contact the customer and understand the concern as contact details aren’t available.

Splash has issued Flat 5 KD Discount GV for selected customers, if customer received this msg from splash then he / she must get the discount on Full Price Items as its nowhere related to Shukran since its POS based GV Promotion.

Could you pls support with contact details of customer so we can understand the issue further to resolve.

Regards,
Vikas Samota

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 05, 2020 10:06 AM
To: Vivek Kumar Tiwari <[email-masked]<mailto:[email-masked]>>; Vikas Samota <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Rajendran Vardaraj <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promotional issue//473065
Importance: High

External email sender, please take precaution.
Hi Vivek/Vikas,

We request you to assist us in below concern on priority basis.

With reference to the ticket number: 473065, customer contacted us informing that he received a message from splash that if he will show that message to any splash/centrepoint stores at that time he will get instant 5KWD discount. However, customer visited the store and has been told that the offer is not available on his shukrna card.

Attaching the screenshot of the message as well which customer received.So we request you to check this concern and let us know what action do we have to take.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 7:23:31 AM
Subject: Re: Promotional issue//473065

Any update on the below request?

________________________________
From: "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
To: "Vivek Kumar Tiwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Vikas Samota" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Prasanth GilbertD'cruz" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 2 March, 2020 17:34:37
Subject: FW: Promotional issue//473065

Dear Vivek and Vikas,

There seems to be some customer grievances in splash on promotion Message .

The concerns are been addressed to Babyshop and expecting a revertal .Can you please take over from here and co ordinate with Manish and Seeta .

In reading ,

Manish and Seetha ,any splash related concerns pls write directly to Vivek and Vikas  as will not be able to respond .

Regards

Rajendran.v.

From: Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 2:55 PM
To: Rajendran Vardaraj <[email-masked]<mailto:[email-masked]>>
Subject: FW: Promotional issue//473065

Thanks & Regards,
Prasanth Gilbert
Inventory Controller
[http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png]BabyShop - Landmark Group
T:  +965 22909909 Ext. 1214
M: +965 97276413
F:  +965 22909910
E: [email-masked]<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 12:47 PM
To: Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>; Rajendran Vardaraj <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promotional issue//473065

External email sender, please take precaution.
Hi Team,

Is there any update for the below concern.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Prasanth Gilbert" <[email-masked]<mailto:[email-masked]>>, "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 10:39:34 AM
Subject: Re: Promotional issue//473065

Hi Team,

Still, we are waiting for an update from your side.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Prasanth Gilbert" <[email-masked]<mailto:[email-masked]>>, "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 5:43:38 PM
Subject: Re: Promotional issue//473065

Hi Team,

With reference to the ticket number: 473065, customer contacted us informing that he received a message from splash that if he will show that message to any splash/centrepoint stores at that time he will get instant 5KWD discount. However, customer visited the store and has been told that the offer is not available on his shukrna card.

Attaching the screenshot of the message as well which customer received.So we request you to check this concern and let us know what action do we have to take.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 3:42:26 PM
Subject: Promotional issue

Hi Team,

Please help us with the below promotional SMS as the customer was supposed to get a discount of Flat 5 KWD off by showing the attached SMS before 2/29/2020.

Case id - 473065

Thank you for your help.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com