Subject: Re: Assistance ;Case id - 505294 Order Number: 9769862472
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 5 Mar 2020 02:44:42 -0700 (MST)

Hi Sachin, 

With reference to the order number:9769862472, the customer placed the order on 10th Feb and he received his items on 2/12/20 1:27 PM. Now customer contacted us complaing that the item: 160588249 - - Juniors Food Processor Blender and Steamer is not working properly. 

The customer already called the customer care helpline and they informed him that they are unable to do anything as he is not having any warranty card. However, the item doesn't came with any warranty.The customer is having 6 successful order with total value of AED 1111.45. So could you please let us know whether we can accept the return for the above item or not and if the replacement can be done for the same. 

The cost of the above item is : AED265.00. 

Looking forward for your update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, March 5, 2020 2:43:58 PM 
Subject: Assistance ;Case id - 505294 Order Number: 9769862472 

Hi Team, 
​ 
Problem statement: The below item is not working properly 

Case id - 505294 
Order Number: 9769862472 
Order Created: Feb 10, 2020 
Delivery date: 2/12/2020 

Item name: 160588249 - - Juniors Food Processor Blender and Steamer 
Item cost: AED 265.00 

Assistance required: Kindly suggest if the item can be repaired or returned and a refund can be done 

​The customer has reported to us that it's been less than one month and the item is not working properly. 
​ 
Regards, 
Manish