Subject: sadad issue//6468317321
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeel Ahmad Hajam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Thu, 5 Mar 2020 01:08:21 -0700 (MST)

Hi Team, 

With reference to the order number: 6468317321, the customer's order got cancelled on validation and customer used sadad payment method. Now as per the customer he is claiming that the amount has already deducted from his account. 

So we request you to check this concern and assists us in the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeel Ahmad Hajam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, March 5, 2020 1:20:59 PM 
Subject: sadad issue 

Hi team, 

With reference to order id 6468317321 

The customer claimed that the amount was deducted from his account while there is no transaction in the hybris. 

please check and update us ASAP 

The SADAD transaction id p1000000000004616533 

Thanks & Regards, 
Ezzaldeen