Subject: Assistance: Case id - 506021 Order Number: 9771614942
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 5 Mar 2020 00:46:56 -0700 (MST)

Hi Team, 

Problem statement: The customer has received the wrong item 

Case id - 506021 
Order Number: 9771614942 
Order Created: Feb 29, 2020￼ 
Delivery date: 3/2/2020 

Item Name: 162079122 - - Joie Spin 360 Baby Car Seat 

Assistance Required: Please suggest if the replacement can be for the above item is possible or only a return and refund can be done. 

The customer has placed the order for the above item in blue color and received a different color and wants to get it to replace it with the original one please suggest. 

For reference see the attachment below. 

Regards, 
Manish