Subject: RE: Promotional issue//473065
From: Vikas Samota <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Vivek Kumar Tiwari" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Rajendran Vardaraj <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prasanth GilbertD'cruz <[email-masked]>
Date: Thu, 5 Mar 2020 07:11:21 +0000

Hi Seeta,

Vivek has already replied on this mail.

We aren’t able to contact the customer and understand the concern as contact details aren’t available.

Splash has issued Flat 5 KD Discount GV for selected customers, if customer received this msg from splash then he / she must get the discount on Full Price Items as its nowhere related to Shukran since its POS based GV Promotion.

Could you pls support with contact details of customer so we can understand the issue further to resolve.

Regards,
Vikas Samota

From: Seeta Seeta <[email-masked]>
Sent: Thursday, March 05, 2020 10:06 AM
To: Vivek Kumar Tiwari <[email-masked]>; Vikas Samota <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Rajendran Vardaraj <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prasanth GilbertD'cruz <[email-masked]>
Subject: Re: Promotional issue//473065
Importance: High

External email sender, please take precaution.
Hi Vivek/Vikas,

We request you to assist us in below concern on priority basis.

With reference to the ticket number: 473065, customer contacted us informing that he received a message from splash that if he will show that message to any splash/centrepoint stores at that time he will get instant 5KWD discount. However, customer visited the store and has been told that the offer is not available on his shukrna card.

Attaching the screenshot of the message as well which customer received.So we request you to check this concern and let us know what action do we have to take.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 7:23:31 AM
Subject: Re: Promotional issue//473065

Any update on the below request?

________________________________
From: "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
To: "Vivek Kumar Tiwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Vikas Samota" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Prasanth GilbertD'cruz" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 2 March, 2020 17:34:37
Subject: FW: Promotional issue//473065

Dear Vivek and Vikas,

There seems to be some customer grievances in splash on promotion Message .

The concerns are been addressed to Babyshop and expecting a revertal .Can you please take over from here and co ordinate with Manish and Seeta .

In reading ,

Manish and Seetha ,any splash related concerns pls write directly to Vivek and Vikas  as will not be able to respond .

Regards

Rajendran.v.

From: Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 2:55 PM
To: Rajendran Vardaraj <[email-masked]<mailto:[email-masked]>>
Subject: FW: Promotional issue//473065

Thanks & Regards,
Prasanth Gilbert
Inventory Controller
[http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png]BabyShop - Landmark Group
T:  +965 22909909 Ext. 1214
M: +965 97276413
F:  +965 22909910
E: [email-masked]<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 12:47 PM
To: Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>; Rajendran Vardaraj <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promotional issue//473065

External email sender, please take precaution.
Hi Team,

Is there any update for the below concern.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Prasanth Gilbert" <[email-masked]<mailto:[email-masked]>>, "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 10:39:34 AM
Subject: Re: Promotional issue//473065

Hi Team,

Still, we are waiting for an update from your side.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Prasanth Gilbert" <[email-masked]<mailto:[email-masked]>>, "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 5:43:38 PM
Subject: Re: Promotional issue//473065

Hi Team,

With reference to the ticket number: 473065, customer contacted us informing that he received a message from splash that if he will show that message to any splash/centrepoint stores at that time he will get instant 5KWD discount. However, customer visited the store and has been told that the offer is not available on his shukrna card.

Attaching the screenshot of the message as well which customer received.So we request you to check this concern and let us know what action do we have to take.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 3:42:26 PM
Subject: Promotional issue

Hi Team,

Please help us with the below promotional SMS as the customer was supposed to get a discount of Flat 5 KWD off by showing the attached SMS before 2/29/2020.

Case id - 473065

Thank you for your help.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Promotional issue//473065
From: "Vivek Kumar Tiwari" <[email-masked]>
To: Robin thomas <[email-masked]>
Cc: Vikas Samota <[email-masked]>, Syed Shuheb <[email-masked]>, Matilda Prescilla Nazareth <[email-masked]>, Prasanth GilbertD'cruz <[email-masked]>
Date: Mon, 2 Mar 2020 11:51:38 +0000

Dear Prasanth,

As discussed,

PFA IOM FYR on promo,

Details missing: hence couldn’t connect directly with customer to resolve the concern.

SMS Text/Store Visited/Shukran Card No/Customer Contact details.

As per below it says :Its not valid on Shukran card “ Suggesting to check with Local Shukran team on card status in advance.

Or

At concept end Attached was offer.

Once u speak to customer and get sms/offer  text details and let Vikas  know on support req to resolve the query.

Thank You !

Regards,

Vivek Tiwari

+965 66346872

From: Robin thomas <[email-masked]>
Sent: Monday, March 2, 2020 1:20 PM
To: Vivek Kumar Tiwari <[email-masked]>
Cc: Vikas Samota <[email-masked]>; Syed Shuheb <[email-masked]>; Matilda Prescilla Nazareth <[email-masked]>; Prasanth GilbertD'cruz <[email-masked]>
Subject: FW: Promotional issue//473065

Dear Vivek,

Below mail communication received from BSK team..

Requesting you to help closing the concern..

Concern was raised on 23rd Feb.

Regards

Robin

From: Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 1:02 PM
To: Robin thomas <[email-masked]<mailto:[email-masked]>>
Cc: Noufal Puthiyakath <[email-masked]<mailto:[email-masked]>>
Subject: FW: Promotional issue//473065

Hi

Please go through the below mail communications.

Thanks & Regards,

Prasanth Gilbert

Inventory Controller

<https://www.linkedin.com/company/landmark-group><https://www.facebook.com/LandmarkArabia>BabyShop - Landmark Group
T:  +965 22909909 Ext. 1214

M: +965 97276413
F:  +965 22909910
E: [email-masked]<mailto:[email-masked]>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 12:47 PM
To: Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>; Rajendran Vardaraj <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Promotional issue//473065

External email sender, please take precaution.

Hi Team,

Is there any update for the below concern.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Prasanth Gilbert" <[email-masked]<mailto:[email-masked]>>, "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 10:39:34 AM
Subject: Re: Promotional issue//473065

Hi Team,

Still, we are waiting for an update from your side.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Prasanth Gilbert" <[email-masked]<mailto:[email-masked]>>, "Rajendran Vardaraj" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 5:43:38 PM
Subject: Re: Promotional issue//473065

Hi Team,

With reference to the ticket number: 473065, customer contacted us informing that he received a message from splash that if he will show that message to any splash/centrepoint stores at that time he will get instant 5KWD discount. However, customer visited the store and has been told that the offer is not available on his shukrna card.

Attaching the screenshot of the message as well which customer received.So we request you to check this concern and let us know what action do we have to take.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 3:42:26 PM
Subject: Promotional issue

Hi Team,

Please help us with the below promotional SMS as the customer was supposed to get a discount of Flat 5 KWD off by showing the attached SMS before 2/29/2020.

Case id - 473065

Thank you for your help.

Regards,

Manish

Subject: IOM-SPLASH -SHOP FRESH PRODUCTS & GET KD 5 OFF.
From: Lessin Kumar <[email-masked]>
To: Srg Cpavenues <[email-masked]>, SRG Awqaf <[email-masked]>, SRG fahaheel <[email-masked]>, Srg Alrai <[email-masked]>, SRG Salmiya <[email-masked]>, Srg Hawally2 <[email-masked]>, Srg Fintas <[email-masked]>, Srg Sulaibikhat <[email-masked]>, Srg Jahra <[email-masked]>, Srg CPKhaitan <[email-masked]>, Srg Avenues <[email-masked]>, SRG Salmiya <[email-masked]>, Spk Avenues <[email-masked]>, Spkmgr Cpaven
Cc: Laxmikant Gupta <[email-masked]>, Harish Thakor <[email-masked]>, Mari Muthu <[email-masked]>, Ali Hussain <[email-masked]>, Matilda Prescilla Nazareth <[email-masked]>, Hussain Amar Haider <[email-masked]>, Johnson Issac <[email-masked]>, "Ankit Behl" <[email-masked]>, Mustafa Ali Asgar Ebrahim <[email-masked]>, Rameez Mumbaikar <[email-masked]>, Reddy Prasad <[email-masked]>, Syed Khaleel <syed.kh
Date: Wed, 19 Feb 2020 14:05:15 +0000

Dear All,

Please find the  attached interoffice memo for Splash.

Regards,

Lessin Kumar.