Subject: Re: Corona Gate Update - Suggested Response
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 4 Mar 2020 23:10:34 -0700 (MST)

Hi Jessie, 

Thank you for sharing the update. 

I have cascade the same information to all the agents and also adding the same details in the canned response as well. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, March 5, 2020 11:33:46 AM 
Subject: RE: Corona Gate Update - Suggested Response 

Hi Team, 

A new script for agents – please cascade urgently. 

For BH, KSA and KW: 

“Dear Customer, 

For any queries regarding the virus’ effects on products, please do refer to the WHO guidelines for more details - https://www.who.int/news-room/q-a-detail/q-a-coronaviruses 

For Dubai only: 

Dear Customer, 

For any queries regarding the virus’ effects on products, please do reach out to DHA on 800342 or Ministry of Health & Prevention on 80011111” 

Please share with relevant teams and request we do not deviate from the script. 

From: Jessie Caparas 
Sent: Wednesday, March 4, 2020 12:40 PM 
To: [email-masked]; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; [email-masked] 
Cc: Saurabh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Corona Gate Update - Suggested Response 
Importance: High 

Hi Team, 

For concerns/queries related to Corona Virus, you may use the below response: 

Dear Customer, we do have products from China however these products were stocked long ago. We are taking all measures to ensure safety & sanitary measures are in place. Please do refer to WHO guidelines for more details”. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com