Subject: RE: SADAD refund issue: Case id - 483721 Order Number: 6450333918
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Arjun Thapa <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Athar <[email-masked]>
Date: Thu, 5 Mar 2020 04:50:53 +0000

Noted. Thanks

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, March 5, 2020 6:36 AM
To: Malik Ismail <[email-masked]>
Cc: Arjun Thapa <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Athar <[email-masked]>
Subject: Re: SADAD refund issue: Case id - 483721 Order Number: 6450333918

External email sender, please take precaution.
Hi Malik,

Please find the below bank details as requested:

· Bank name & branch: alinma bank - King faisal Area
· Account name: ZIYAD ALQARM
· Account number: 68202066101000
· IBAN number:  SA69 0500 0068 2020 6610 1000

Thank you for your help.

Regards,
Apoorv
________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 5:16:41 PM
Subject: RE: SADAD refund issue: Case id - 483721 Order Number: 6450333918

Thanks @Arjun Thapa<mailto:[email-masked]>

@Fauzan Ahmad . Musalman<mailto:[email-masked]> , please get bank account details to process refund.

From: Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 3:41 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Subject: RE: SADAD refund issue: Case id - 483721 Order Number: 6450333918

Hi @Malik Ismail<mailto:[email-masked]>,

Transaction is captured in Landmark Bank Account. Please refer the screenshot.

Date
HijraDate
Time
Description
Remarks
Credit
6-Nov-19
09/03/1441
09:48
Merchant Payment
P1000000000004464705/80PNTID1573065965197 Payment
53.54

Thanks & Regards

Arjun Thapa

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 3:19 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Subject: FW: SADAD refund issue: Case id - 483721 Order Number: 6450333918

Hi Arjun,

Please check and confirm if deduction successful.

P1000000000004464705
Date 6-11-2019
Amount SAR 54.40

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 2:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: SADAD refund issue: Case id - 483721 Order Number: 6450333918

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 February, 2020 15:26:35
Subject: SADAD refund issue: Case id - 483721 Order Number: 6450333918

Hi Team,

We request you to please see the attachment for the SADAD transaction details and assist us to check if the amount for the below order has been reversed to the customer account or not.

Problem statement: Refund not received against this order as per the customer.

Case id - 483721
Order Number: 6450333918
Order Created: Nov 6, 2019
Order status: ON_VALIDATION_CANCELLED
​
Regards,
Manish

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