Subject: Re: Fetchr Support \ Ticket #1782501 Updated \ Collection Delay - 6466752358
From: Apoorv Joshi <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 4 Mar 2020 12:52:51 -0700 (MST)

Asjad, 

Customer is not picking up the call for below. Advise the same to customer and ask a suitable time call him/her. 

Regards, 
Apoorv 

From: "support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "abhijay" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]> 
Sent: Wednesday, March 4, 2020 5:34:26 PM 
Subject: Re: Fetchr Support \ Ticket #1782501 Updated \ Collection Delay - 6466752358 

Hi Apoorv, 

After wishing you a good day, 
Kindly note that we have tried to contact the customer, but there was no answer from his side. 
If you have any inquiries please don't hesitate to contact us. 

Thank you. 

Check your ticket status at: [ https://fetchrsupport.freshdesk.com/public/tickets/4d580e9f3db04e0534d23f81a56847c983949ffff9fca560629b797fa1cf5527 | https://fetchrsupport.freshdesk.com/public/tickets/4d580e9f3db04e0534d23f81a56847c983949ffff9fca560629b797fa1cf5527 ] 

	

	
Ahmed Desouky Client Support Coordinator 

Phone: +97148018125 Website: [ http://www.fetchr.us/ | www.fetchr.us ] 

[ https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8 ] [ https://play.google.com/store/apps/details?id=com.fetchr.customerapp&hl=en ] [ https://www.facebook.com/fetchr.shiphappy/?fref=ts ] [ https://www.instagram.com/fetchr/?hl=en ] [ https://www.linkedin.com/company/fetchr ] [ https://twitter.com/fetchr ] 

On Wed, Mar 4 at 9:35 AM , Ahmed Desouky <[email-masked]> wrote: 
Hi Apoorv, 

After wishing you a good day, 
This is well received, kindly be noted that we've alerted the concerned department to contact the customer the soonest to get the order scheduled for pickup. 
If you have any inquiries please don't hesitate to contact us. 
​ 
Thank you. 

Check your ticket status at: [ https://fetchrsupport.freshdesk.com/public/tickets/4d580e9f3db04e0534d23f81a56847c983949ffff9fca560629b797fa1cf5527 | https://fetchrsupport.freshdesk.com/public/tickets/4d580e9f3db04e0534d23f81a56847c983949ffff9fca560629b797fa1cf5527 ] 

	

	
Ahmed Desouky Client Support Coordinator 

Phone: +97148018125 Website: [ http://www.fetchr.us/ | www.fetchr.us ] 

[ https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8 ] [ https://play.google.com/store/apps/details?id=com.fetchr.customerapp&hl=en ] [ https://www.facebook.com/fetchr.shiphappy/?fref=ts ] [ https://www.instagram.com/fetchr/?hl=en ] [ https://www.linkedin.com/company/fetchr ] [ https://twitter.com/fetchr ] 

BQ_BEGIN
On Wed, Mar 4 at 6:42 AM , Apoorv Joshi <[email-masked]> wrote: 
Hi Team, 

AWB: 34195868386926 

Kindly advise the reason why the collection has not been made yet for the above mentioned AWB so we can check with the customer and if necessary take the correct contact details. If the details are correct, kindly arrange for a collection within today on priority. This is pending since Feb 22, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 3, 2020 5:04:07 PM 
Subject: late collection/ 6466752358 

Hi team, 

Problem Statement: What is the issue (Late Collection) Courier Team 
Order Date: Feb 22, 2020 
Order ID: 6466752358 
Tracking ID: 34195868386926 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 2/24/20 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis. 

Regards, 
Asjad 

BQ_END

1782501:301290