Subject: Re: Refund issue_ 8365507805
From: Apoorv Joshi <[email-masked]>
To: Ahmad Daher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 4 Mar 2020 12:17:53 -0700 (MST)

Ahmad, 

Check the internal notes I have put in this ticket. 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 3, 2020 3:55:17 PM 
Subject: Refund issue_ 8365507805 

Ticket 480819 

Dear ALL 

Problem Statement: Refund Not Processed 

Order Date: Dec 27, 2019 
Order ID: 8365507805 

Customer is chasing us for his refund, he claims that he has returned 4 items which are 161315994, 160535827, 161601472 and 161331757, 
​We can see from the attached there are 2 items already have processed, and they are remaining 2 items which are 161331757 & 160535827, 

Please check and advise, if we can do manual refund 

Regards, 
Ahmad