Subject: RE: C&C Delay - 6464918965
From: max Rabwa <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Ameay Kumar <[email-masked]>, Prakash Iyangar <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>, Otto Vangraan <[email-masked]>, max Rabwa <[email-masked]>, Apoorv J
Date: Wed, 4 Mar 2020 13:13:18 +0000

Dear Abhilash

Please find the attached email for the previous conversation.The order has been handed over to customer

Thanks & Regards,
Ashraf
Mobile: +966 567418066
Email: [email-masked]<mailto:[email-masked]>
Max Rabwa 60112 | Riyadh 11643 l Saudi Arabia

<http://landmarkgroup.com/>       

From: Abhilash Kuttalam
Sent: Wednesday, March 04, 2020 3:39 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; max Rabwa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Ameay Kumar <[email-masked]>; Prakash Iyangar <[email-masked]>; enaam alsraisri <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Otto Vangraan <[email-masked]>; max Rabwa <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: C&C Delay - 6464918965

Dear Mahmoud,

Order is missing on store Sahla. Hence SM is unable to receive it. INC0683775

Dear Ashraf,

Could you please call the customer and handover the parcel to them? We will fix the Sahla issue parallelly.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 4, 2020 8:27 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; max Rabwa <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; enaam alsraisri <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Delay - 6464918965

Dear @Abhilash Kuttalam<mailto:[email-masked]> @Otto Vangraan<mailto:[email-masked]>

Please check with the store, mention odder shipped since 10 FEB, but still not yet ready for pickup   Store ID Max60112

Mahmoud

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 4, 2020 6:52 AM
To: max Rabwa <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>
Subject: C&C Delay - 6464918965

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6464918965
Store Code: Max 60112

Order placed on Feb 10, 2020 and the status is still showing ready to ship. Kindly advise if this has already left the WH and been handed over to the store on priority.

@Store team: Please contact the customer on +966535205724, if the order is physically present at the store.

Kindly assist in closing this case on priority. We are receiving no response on the same and customer is chasing for their order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 4:57:53 PM
Subject: late c&c

Hi Team,

Subject: Late shipment status still ready to be shipped

Order ID - 6464918965
Store ID: Max 60112
Problem Statement – Late shipment
Assistance Required – Need an urgent shipment
Order placed on: Feb 10, 2020
Please update us and arrange a delivery ASAP.

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Click and Collect Pending C&C Dashboard | Mar-2-2020
From: max Rabwa <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>
Cc: Kirosh Kannan <[email-masked]>, Otto Vangraan <[email-masked]>
Date: Mon, 2 Mar 2020 13:14:24 +0000

Dear Abhilash

The issue with this order is we are unable to receive in sahla. It showing error message

Thanks & Regards,

Ashraf

Mobile: +966 567418066

Email: [email-masked]<mailto:[email-masked]>

Max Rabwa 60112 | Riyadh 11643 l Saudi Arabia

<http://landmarkgroup.com/>

From: Abhilash Kuttalam
Sent: Monday, March 02, 2020 3:56 PM
To: max Rabwa <[email-masked]>
Cc: Otto Vangraan <[email-masked]>; Kirosh Kannan <[email-masked]>
Subject: FW: Click and Collect Pending C&C Dashboard | Mar-2-2020

Dear Ashraf,

The order might have been handed over to the customer.

However, it was not received or collected on Sahla as per process.

To update the order and remove from pending:

1.      Receive the order on Sahla.
2.      Once the order moves to Customer collection, fulfill the order with customer details.

Please do this and confirm.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion

Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,

Kingdom of Saudi Arabia

Phone - 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: max Rabwa <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 3:09 PM
To: Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Cc: Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Click and Collect Pending C&C Dashboard | Mar-2-2020

Dear Sir

The order has been handed over to the customer and it's not possible to receive in sahla. Already informed Mr.Abhilash and sent mail

Thanks & Regards,

Ashraf

Mobile: +966 567418066

Email: [email-masked]<mailto:[email-masked]>

Max Rabwa 60112 | Riyadh 11643 l Saudi Arabia

<http://landmarkgroup.com/>

From: Kirosh Kannan
Sent: Monday, March 02, 2020 11:18 AM
To: max Rabwa <[email-masked]<mailto:[email-masked]>>; max Rimalcenter <[email-masked]<mailto:[email-masked]>>; MAX Kharj <[email-masked]<mailto:[email-masked]>>; MAX Oasisalkharj <[email-masked]<mailto:[email-masked]>>
Cc: Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Click and Collect Pending C&C Dashboard | Mar-2-2020

Dear Team ,

Why? we're keep lacking on very basic process?

I want all the cases to be clear & closed on or before EOD.

Aside - Abilash , please assist Rimel to closed the pending.

Exception Type

Territory

Order No

Loc Code

Loc Name

Region

Cluster

Conatiner No

Order Date

Ship Date

Receive Date

Ageing

Pending Receiving for CnC

Saudi Arabia

6447867966

60097

Max Rimal Centre Mall-Riyadh

Riyadh - KSA

Kirosh

ECDSP32136

10/11/2019

10/12/2019

-

142

Pending Receiving for CnC

Saudi Arabia

6452824483

60097

Max Rimal Centre Mall-Riyadh

Riyadh - KSA

Kirosh

ECRYD69779

11/21/2019

11/23/2019

-

100

Pending Receiving for CnC

Saudi Arabia

6467270446

60097

Max Rimal Centre Mall-Riyadh

Riyadh - KSA

Kirosh

ECJED259318

2/26/2020

2/26/2020

-

5

Waiting collection for CnC

Saudi Arabia

6444558239

60108

Max Jaw Mall-Al Kharj

Riyadh - KSA

Kirosh

MXJD0002877

9/7/2019

9/8/2019

2/12/2020

19

Pending Receiving for CnC

Saudi Arabia

6464918965

60112

Max Rabwa-Riyadh-Standalone

Riyadh - KSA

Kirosh

ECJED232556

2/10/2020

2/11/2020

-

20

Waiting collection for CnC

Saudi Arabia

6465102138

60184

Max Oasis Mall -Al Kharj

Riyadh - KSA

Kirosh

ECJED233526

2/11/2020

2/11/2020

2/13/2020

18

Regards.

R.Kirosh Kannan

Retail Area Manager

Mob: +966 569711547

URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 02, 2020 11:10 AM
To: Hussain Abdullah Al Ramadan <[email-masked]<mailto:[email-masked]>>; Alamgeer Afsar <[email-masked]<mailto:[email-masked]>>; Ashutosh Diwakar Kumar <[email-masked]<mailto:[email-masked]>>; Asif Ahmad <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; enaam alsraisri <[email-masked]<mailto:[email-masked]>>; Faheemuddin Dulvi <[email-masked]<mailto:[email-masked]>>; Hamoud Alonzi <[email-masked]<mailto:[email-masked]>>; IBRAHEEMALSAWI <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>; Lokesh Joshi <[email-masked]<mailto:[email-masked]>>; majed mereen <[email-masked]<mailto:[email-masked]>>; Mohammed Shariff <[email-masked]<mailto:[email-masked]>>; Mona Alkaabi <[email-masked]<mailto:[email-masked]>>; Omar Bouqsomati <[email-masked]<mailto:[email-masked]>>; Rafeek Moozhikkal <[email-masked]<mailto:[email-masked]>>; Rohitash Kalra <[email-masked]<mailto:[email-masked]>>; Siva Prakash <[email-masked]<mailto:[email-masked]>>; Smaher Alammari <[email-masked]<mailto:[email-masked]>>; Varun Binani <[email-masked]<mailto:[email-masked]>>; Waleed Alharbi <[email-masked]<mailto:[email-masked]>>
Cc: Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Ajay Shah1 <[email-masked]<mailto:[email-masked]>>; Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>; Ramkumar Rajangam <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; Nizamuddin Pasha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Savio Dcosta <[email-masked]<mailto:[email-masked]>>; Thamari Kannan <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Elvis V. Garcia <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Ramkumar Rajangam <[email-masked]<mailto:[email-masked]>>
Subject: Click and Collect Pending C&C Dashboard | Mar-2-2020

Dear Area Managers,

The click and collect pending orders dashboard for March 2nd , 2020 is as follows. Order wise list is also attached. Kindly share the same with the stores.

*       Focus on the REDS - 48 Pending Receiving and 32 Pending Collection
*       Please ask SMs to call me directly for any support required.

What is......?

Why does it happen?

How is the customer impacted?

What is the business impact?

Pending Receiving

Click and Collect parcel has been delivered to store but manager has not received the order on Sahla.

Parcel stays at the store and customer does not get SMS notification that their parcel is ready for pick-up.

*       Customers become frustrated and leads to complaints with customer support and/or COC.

*       Overall TAT of the orders are affected.

Pending Collection

Order was received in Sahla and 15 days have passed since. Store Manager has not updated on Sahla whether customer has collected the parcel or has not marked as uncollected, if the customer didn't show up.

If customer has collected the parcel - they are unable to return the items at any store.

If uncollected - parcels remain the in store and customers don't get their money back.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion

Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,

Kingdom of Saudi Arabia

Phone - 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.