Subject: Re: Fetchr Support \ Ticket #1782501 Updated \ Collection Delay - 6466752358
From: Ahmed Desouky <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 04 Mar 2020 12:04:26 +0000 (UTC)

Hi Apoorv,           After wishing you a good day,     Kindly note that we have tried to contact the customer, but there was no answer from his side.      If you have any inquiries please don't hesitate to contact us.    Thank you.   Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/4d580e9f3db04e0534d23f81a56847c983949ffff9fca560629b797fa1cf5527                  Ahmed Desouky  Client Support Coordinator    Phone: +97148018125  Website: www.fetchr.us          
             
              On
              Wed, Mar 4 at  9:35 AM
              ,  Ahmed Desouky <[email-masked]>  wrote:

 Hi Apoorv, 
 
        After wishing you a good day, 
   
 This is well received, kindly be noted that we've alerted the concerned department to contact the customer the soonest to get the order scheduled for pickup. 
   
 If you have any inquiries please don't hesitate to contact us. 
 ​ 
 Thank you. 
 
 Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/4d580e9f3db04e0534d23f81a56847c983949ffff9fca560629b797fa1cf5527

 

  

 

  
Ahmed Desouky  Client Support Coordinator 

  Phone: +97148018125  Website: www.fetchr.us

 

   

             
              On
              Wed, Mar 4 at  6:42 AM
              ,  Apoorv Joshi <[email-masked]>  wrote:
               
 Hi Team, 
   
 AWB: 34195868386926 
   
 Kindly advise the reason why the collection has not been made yet for the above mentioned AWB so we can check with the customer and if necessary take the correct contact details. If the details are correct, kindly arrange for a collection within today on priority. This is pending since Feb 22, 2020. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

 
From: "Asjad Hussain" <[email-masked]> To: "Seeta Seeta" <[email-masked]> Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> Sent: Tuesday, March 3, 2020 5:04:07 PM Subject: late collection/  6466752358 

  
Hi team,  Problem Statement: What is the issue (Late Collection) Courier Team Order Date: Feb 22, 2020 Order ID: 6466752358 Tracking ID: 34195868386926 Assistance Required: Need Urgent Collection  Issue Description: The return request was created on 2/24/20 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis.  Regards, Asjad