Subject: RE: Missing item / 6453341045
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammed Obiedo <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Wed, 4 Mar 2020 11:46:05 +0000

Process manual refund.

Regards
Sachin
04-5175412

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 29, 2020 6:22 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammed Obiedo <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: Re: Missing item / 6453341045

External email sender, please take precaution.

Hi Sachin,

Problem statement : (Missing item) Refund approval
Order Date : Nov 23, 2019
Order ID: 6453341045
Tracking ID: S000254876725

Customer placed order for 10 items but as per the customer he has only received 9 items, Under the consignment details we can see that all 10 items has been Delivered from our side but the customer still saying didn't the remaining item we already mailed they said delivered what they received .
​
Customer raised the concern on 11th Dec 2019 and ever-since we are escalating to the WH without getting any valid response, and as per Shipa, the order has been delivered fully as received from WH.

1 ITEMS OUT OF 10 IS MISSING, CUSTOMER WANTS THE SAME ASAP.CUSTOMER IS WITH US SINCE 9-2-2018 AND HE IS HAVING 7 ORDERS WITH US, HE REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 161359974 - - Juniors Walt 2-in-1 High Chair
The cost of the item is : SAR 109.00

So please provide us approval so we can refund the customer and resolve the ticket.

Regards,
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 21 February, 2020 15:52:51
Subject: Re: Missing item / 6453341045

Hi Team,

A kind reminder ??
Help us resolve this issue.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Ghazi Mohammad Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 February, 2020 16:21:58
Subject: Re: Missing item / 6453341045

Hi Team,

Any update?

Regards
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Ghazi Mohammad Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 23:42:59
Subject: Fwd: Missing item / 6453341045

Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb
________________________________
From: "Ghazi Mohammad Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 18:06:44
Subject: Missing item / 6453341045

Hi Team,

(Missing item)

Order Date : Nov 23, 2019

Order ID: 6453341045
Tracking ID: S000254876725

Missing item : 161359974 - - Juniors Walt 2-in-1 High Chair
The cost of the item is : SAR 109.00

Customer placed order for 10 items but as per the customer he has only received 9 items, Under the consignment details we can see that all 10 items has been Delivered from our side but the customer still saying didn't get  the remaining item we already mailed the warehouse (courier team) and  they said  (item not with us , we  delivered what we get ) and again we raised this case to warehouse : 3 times but no response .

Please look for this issue and update us .

Regards
Ghazi

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