Subject: RE: Proof of delivery 9769854155 / FP0211000347
From: Jessie Caparas <[email-masked]>
To: Ashish Karini <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmad Daher <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Kiranraju Nair <[email-masked]>
Date: Wed, 4 Mar 2020 06:16:39 +0000

@Seeta Seeta<mailto:[email-masked]> please go ahead with the refund.

Create RMA and use this email as a proof when raising it to JIRA.

Thanks @Ashish Karini<mailto:[email-masked]>

From: Ashish Karini <[email-masked]>
Sent: Wednesday, March 4, 2020 10:16 AM
To: Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ahmad Daher <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Kiranraju Nair <[email-masked]>
Subject: RE: Proof of delivery 9769854155 / FP0211000347

Hi Jessie

This is the only proof of delivery we have. If customer still claiming that she has not received it then we should initiate refund.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 4, 2020 10:14 AM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of delivery 9769854155 / FP0211000347
Importance: High

Hi Ashish,

Is there any proof to this?

If none – we will have to proceed with the manual refund since customer claims this has not been received.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 2:37 PM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of delivery 9769854155 / FP0211000347
Importance: High

Hi Ashish,

As discussed, please check with the driver if the customer gave his consent to leave the order at the front door.

From: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 10:35 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of delivery 9769854155 / FP0211000347

PFA.

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 8:55 AM
To: Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of delivery 9769854155 / FP0211000347

Hi @Ashish Karini<mailto:[email-masked]>

Below for your assist please.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 9:00 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of delivery 9769854155 / FP0211000347

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 1 March, 2020 16:18:17
Subject: Proof of delivery

Please take a look at ticket #457863

Hi Team,
Reminder
Problem Statement – Proof of delivery

Tracking No :FP0211000347
Order ID – 9769854155

Assistance Required –Please provide us with proof of delivery as customer claims that he has not received his order,

Regards,
Ahmad

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