Subject: Re: 6465615519 Order delay
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Mar 2020 22:26:27 -0700 (MST)

Hi Team, 

With reference to the tracking number: 45737573416, the customer is constantly chasing us for his order. The agent has already escalated the case twice but so far we didn't get any resolution on the case. 

We request you to kindly arrange the delivery on an urgent basis and it really affecting the customer experience as well. 

All the customer details are also attached in the below email trail. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 3, 2020 4:14:51 PM 
Subject: 6465615519 Order delay 

Hi Team, 

I would like to bring this to your notice that this address was shared with the Aramex team 14 days back. 

Still, the order has been put on collection a while ago also according to tracking ID. 

After then again escalated but to them and they again confirmed to deliver but the order is still not delivered. 

Please note that the customer is too much frustrated and has contacted us via different portals regarding the delivery and disappointment with Aramex services. 

Please assist in completing the home delivery. 

As last orders for this customer were handled by Aramex and were undelivered and so the customer is skeptical regarding this order also. 

Problem Statement: Wrong address mentioned on the shipment, Corrected But no Delivery then also. 

Order Date : 15 Feb 2020 
Order ID: 6465615519 
Tracking ID: 45737573416 

Assistance Required: Kindly arrange the delivery to below mentioned address 

Sabiya Ashraf 
King Abdulaziz Rd, Tathleeth 69316 
Opposite Hospital 
Near Passport Office 
As Safa 
Tatleeth 
Saudi Arabia (SA) 
+966543264720 

Regards, 
Abhishek Sisodia