Subject: RE: SADAD Refund - 6465720494
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 4 Mar 2020 04:48:02 +0000

Hi Apoorv,

Noted. Thanks

Regards,
Malik
From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, March 4, 2020 6:27 AM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: SADAD Refund - 6465720494

External email sender, please take precaution.
Hi Malik,

Please find below the requested details, we have also asked Jira team to update these details on customer's account under REL-84577.

Account Holder: Martin Green
Bank Name: SABB
Branch Name: Riyadh
Account Number: 001-569482-001
IBAN/IFSC: SA31 4500 0000 0015 6948 2001
Account Type: Current Account

Please advise further. Thank you for your help!

Regards,
Apoorv
________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 5:22:52 PM
Subject: RE: SADAD Refund - 6465720494

Hi Apoorv,

Sorry for late response.

No need to escalate on JIRA. Please get bank account details from customer to process refund (IBAN – Account holder name – Bank name)

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 11:13 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: SADAD Refund - 6465720494

External email sender, please take precaution.
Hi Malik,

With reference to the order number: 6465720494

Kindly assist with SADAD refund in this case. This order is on validation cancel however, there is a ticket in the order for SADAD refund which hasn't processed yet and the customer is chasing for the refund.

This was also raised to Jira under REL-84577, getting no response there.

Thank you for your help!

Regards,
Apoorv
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