Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 04 Mar 2020 04:33:09 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Morning. I bought shoes but I'd like to return them and get a size bigger           08:16 AM, 04th Mar                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:17 AM, 04th Mar                   Fauzan                   can you please share the order number           08:17 AM, 04th Mar                     User                    9771653439           08:17 AM, 04th Mar                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           08:18 AM, 04th Mar                     User                    Sure. Thanks           08:18 AM, 04th Mar                   Fauzan                   can you please confirm id you want to return the item at store or by our courier partner           08:19 AM, 04th Mar                     User                    Courier please, is it possible that they get me a bigger size while returning it so I don't lose time           08:20 AM, 04th Mar                   Fauzan                   we are sorry the exchange is available only at store. and if you wish to return i can initiate a return request for the order           08:21 AM, 04th Mar                     User                    Would they have it in store because I went there before buying it online and they told me that it's not available in stores and I have to buy them online           08:23 AM, 04th Mar                   Fauzan                   yes it maybe not available.           08:24 AM, 04th Mar                     User                    Is it possible to send the bigger size to the store and I exchange it there then?           08:24 AM, 04th Mar                   Fauzan                   we are sorry we offer the exchange at store only           08:25 AM, 04th Mar                   Fauzan                   you can return the item and reorder again           08:26 AM, 04th Mar                     User                    Ok, I think I will do that           08:26 AM, 04th Mar                   Fauzan                   should i initate a return request           08:27 AM, 04th Mar                     User                    Yes please           08:27 AM, 04th Mar                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           08:27 AM, 04th Mar                     User                    Can you let me know when can they pick it up? And can I change the address to my office?           08:28 AM, 04th Mar                   Fauzan                   we have initiate the return request and it will be picked us by our courier team within 2 to 5 working days           08:29 AM, 04th Mar                   Fauzan                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             08:29 AM, 04th Mar                   Fauzan                   Is there anything else I can help you with?            08:29 AM, 04th Mar                     User                    In terms of the return, will the amount go back to my bank account?           08:31 AM, 04th Mar                     User                    Because if that's the case, I will order the bigger size now           08:31 AM, 04th Mar                   Fauzan                   yes it will be refunded to the same account           08:32 AM, 04th Mar                     User                    Ok great. Thanks           08:32 AM, 04th Mar                   Fauzan                   Is there anything else I can help you with?            08:32 AM, 04th Mar                     User                    No thank you           08:32 AM, 04th Mar                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           08:32 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/504050