Subject: C&C Delay - 6464367935
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, [email-masked]
Date: Tue, 3 Mar 2020 20:28:32 -0700 (MST)

Hi Team, 

Order ID: 6464367935 
Store ID: Max 60127 

Kindly assist in closing the below case. Order placed on Feb 7, 2020 and the status is still showing ready to ship. Please advise on priority if this has left the WH and been handed over to the store. 

@Store Team: Kindly contact the customer on +966537729231 if the order is physically available at the store and hand it over. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, March 3, 2020 3:40:30 PM 
Subject: Click and Collect Delay(6464367935) 

Hi Team, 

Problem Statement: Late Delivery 

Order Date: Feb 7, 2020 

Order ID: 6464367935 

Tracking ID: 646436793522999991 

Store ID: Max 60127 

Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed an order on Feb 7, 2020, and till now the customer has not received the order. As per the hybris, the order status is ready to be shipped. 

Regards, 
Abhishek Borgaonkar