Subject: WWD damaged item - 9770845955
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>, Babyshop Home Delivery <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Tue, 3 Mar 2020 20:00:58 -0700 (MST)

Hi Team, 

Order ID: 9770845955 
Item: 155788955 - - Juniors Apricot Bouncer 

Kindly assist in closing the below cases. Please find attached images for the damaged item as well, as per the customer Baby bouncer clip is missing from the item. Customer is requesting for a return or an exchange. The item is non returnable. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 3, 2020 4:53:50 PM 
Subject: WWD damaged item(9770845955) 

Hi Team, 

Problem Statement: Manufacturing/faulty item delivered 
Order Date: Feb 21, 2020 
Order ID: 9770845955 
Tracking ID: FP0221000299 
Assistance Required: Damaged Item Received 

Issue Description: The customer emailed us informing us that he received the item on Feb 22, 2020, but the item which they received is damaged, the customer also provided us the picture of the damaged item. 
​ 
As per the customer apricot baby bouncer clip is missing from the item due to which item is not working. 

Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Regards, 
Abhishek Borgaonkar