Subject: C&C Delay - 6466344679
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Qazi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Tue, 3 Mar 2020 19:22:50 -0700 (MST)

Hi Team, 

Order ID: 6466344679 
Store Code: Centrepoint - 21451 

Order placed on Feb 20, 2020 and the status is still showing ready to ship. Please advise if this has left the WH and has been handed over to the store. 

@Qazi: Kindly assist in looping in the store. 

Customer is chasing for his order. Please assist in closing this case on priority. The order is past delivery time frame. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, March 3, 2020 10:50:19 PM 
Subject: Late Delivery C&C_6466344679 

Please take a look at ticket #493762 

Dear Team, 

Problem Statement: Late Delivery C&C 

Order Date: Feb 20, 2020 
Order ID: 6466344679 
Store Code: Centrepoint21451 
Tracking ID: 646634467923999991 

Issue Description: As per hybris the status ready to ship, can you please update us if the order delivered at the store or not. 

Regards, 
Ahmad