Subject: Re: (Late Shipping) // 6458687208
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 3 Mar 2020 17:23:45 -0700 (MST)

Hi Team, 

With respect to order number: 6458687208 

The refund for this order was approved on Feb 29, 2020 by Prakash Iyangar however, the order status is still showing ready to ship and we are unable to create an RMA for manual refund. 

We raised to OMS team to push the consignment details as there could maybe a status mismatch. They have advised that the store needs to receive this in SOM and then uncollect it. We raised to loop in the store as we were getting no replies from the store, however, I have been advised to call which I can not from my end. 

Please assist on the below so we can close this asap. 

Thank you for your help! 

Regards, 
Apoorv 

From: "abhilash kuttalam" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 3, 2020 5:32:58 PM 
Subject: RE: (Late Shipping) // 6458687208 

Dear Apoorv, 

Please call me +966596205502. 

Thanks and Regards, 

Abhilash Kuttalam 
Max Fashion 

Riyadh Gallery Mall, Gate No. 1A, 3 rd Floor, 

Kingdom of Saudi Arabia 

Phone – 0112078292 (Extn 3512) 
Mob: +966 540 235 455 / +966 596 205 502 
URL: [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

I know Jiu Jitsu, Kung Fu and 26 other dangerous words. 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, March 2, 2020 11:23 PM 
To: Abhilash Kuttalam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Vinodhini Chandrasekaran (TCS) <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; LMG OMS <[email-masked]>; Jishan Sahib <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Prakash Iyangar <[email-masked]> 
Subject: Re: (Late Shipping) // 6458687208 

External email sender, please take precaution. 

Dear Abhilash, 

Store Code: Max - 60252 

Kindly assist on the below on priority. Thank you for your help! 

Regards, 

Apoorv 

From: "Jagmohan Urmaliya (TCS)" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Vinodhini Chandrasekaran, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] >, "Jishan Sahib" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "prakash iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 2, 2020 11:09:13 AM 
Subject: RE: (Late Shipping) // 6458687208 

Dear Shakeeb, 

Order is pending for store to receive in SOM, store associate need to receive the order and then ‘Uncollect’. Status updates would flow automatically. 

Regards 

Jagmohan Urmaliya 

Application Support 

Landmark Group IT 

T : +971 4809 4234 

M : +971 561742857 

E : [ mailto:[email-masked] | [email-masked] ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 01, 2020 9:25 PM 
To: Vinodhini Chandrasekaran (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: (Late Shipping) // 6458687208 

External email sender, please take precaution. 

Hi Team, 

Order ID : 6458687208 
Kindly push consignment details for this order, as the order has been not picked but the status is still showing ready to ship. There is a status mismatch in this order. Kindly do the needful on urgent basis as the customer has been chasing for a refund. 

Thank you for your help! 

Regards, 

Shakeeb 

From: "Prakash Iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Otto Vangraan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 29 February, 2020 18:50:51 
Subject: Re: (Late Shipping) // 6458687208 

Go Ahead and refund please. 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 29, 2020 5:11:50 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Looping in [ mailto:[email-masked] | 
@Prakash Iyangar ] Please help us on this, multiple times escalated below issue with KSA team, but there is no response. 

Thanks, 

Shababe Quamar 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 28, 2020 2:11 PM 
To: Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: (Late Shipping) // 6458687208 

External email sender, please take precaution. 

Hi, 

Any update ? 

Regards 
Shakeeb 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Otto Vangraan" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 24 February, 2020 18:16:41 
Subject: RE: (Late Shipping) // 6458687208 

Hi [ mailto:[email-masked] | 
@Otto Vangraan ] [ mailto:[email-masked] | 
@Abhilash Kuttalam ] Please have a look into this. 

Thanks, 

Shababe Quamar 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 23, 2020 1:47 PM 
To: Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: (Late Shipping) // 6458687208 

External email sender, please take precaution. 

Hi Otto, 

Problem Statement : Delay in getting the order READY_FOR_PICKUP (Need Refund Approval.) 

Order Date : Dec 28, 2019 

Order ID: 6458687208 

Tracking ID: 645868720822999991 

Store code: Max60252 

Order total Price : SAR 160.00 

Assistance Required: Need Refund Approval. 

Issue Description : Customer placed order on 28 Dec and till now she has not received the order. As per the hybris the order status is ready to shipped. 

Customer is chasing us for her order so we request you to expedite the delivery date as customer is a with us since 2018, 

Customer came to us with the concern on 7th of Jan, and since then we have been raising the issue to the concerned team, but no assistance has been provided. 

Kindly assist us with the refund approval so we can close the case, it has been pending since long time. 

Regards, 

Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "max alkhairmall" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Otto Vangraan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 21 February, 2020 09:31:22 
Subject: Re: (Late Shipping) // 6458687208 

Hi Team, 

We are still waiting an update for the below case. Kindly check and help us to close the case asap. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Max Alkhairmall" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Otto Vangraan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 19 February, 2020 14:21:45 
Subject: RE: (Late Shipping) // 6458687208 

Hi [ mailto:[email-masked] | 
@Abhilash Kuttalam ] Please response. 

Thanks, 

Shababe Quamar 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 5:07 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Max Alkhairmall < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 
Importance: High 

[ mailto:[email-masked] | @Abhilash
 Kuttalam ] 

This has pending from December 2019. 

It has been shipped from the warehouse. 

We just need to confirm if the order has been physically received in the store. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 3:45 PM 
To: Max Alkhairmall < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: (Late Shipping) // 6458687208 

External email sender, please take precaution. 

Hi Team, 

Still waiting for your assistance. 

Regards 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "max alkhairmall" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 14 February, 2020 13:32:08 
Subject: Re: (Late Shipping) // 6458687208 

Hi Team, 

Any update? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "max alkhairmall" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 12 February, 2020 17:09:10 
Subject: Re: (Late Shipping) // 6458687208 

Hi Team, 

Kindly Assist with the following concern ? 

Regards 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "max alkhairmall" < [ mailto:[email-masked] | [email-masked] ] >, "enaam alsraisri" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 4 February, 2020 13:00:28 
Subject: (Late Shipping) // 6458687208 

Hi Team, 

With the reference to order number: 6458687208, customer is chasing us for the order as he placed order on Dec 28, 2019 and till now the order status is READY_TO_SHIPPED under tracking number : 645868720822999991. 

Could you please check and let us know whether you have receive the order in the store or not, as customer is constantly chasing us for his order. 

Store Details: 

Store Code: Max60252 

Address : Al Makan Mall, Malgha, Al Khair 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Max Rayhana" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Max Alkhairmall" < [ mailto:[email-masked] | [email-masked] ] >, "enaam alsraisri" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 2, 2020 11:13:27 PM 
Subject: RE: (Late Shipping) // 6458687208 

Dear Mr. Shakeeb, 

I would like to inform you that , the Said order is not related to Max Rayhana mall , the said Order is related to ( Max makan Mall Al Khair Riyadh) Store code is 60252, kindly contact to max Makan mall for the order Query, as you can see the Previous Communication on the same in the below trail Mail. 

AYAZ KHAN 

MAX RAYHANA MALL 

FASHION FOR REAL PEOPLE 

Mobile : +966 562464354 (EXT NO-7397) 

Email : [ mailto:[email-masked] | [email-masked] ] 

RAYHANA MALL (ABHA) 

URL: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126212286&sdata=bdN9TW9ffy3i9zsBjOZrQo9EL2RHiKuwHmVq7j7GH9s%3D&reserved=0 | www.landmarkgroup.com ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 02, 2020 7:23 PM 
To: Max Rayhana < [ mailto:[email-masked] | [email-masked] ] >; Max Alkhairmall < [ mailto:[email-masked] | [email-masked] ] >; enaam alsraisri < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: (Late Shipping) // 6458687208 

External email sender, please take precaution. 

Hi Team, 

Order Created:28-Dec-2019 
Order ID : 6458687208 
Tracking ID : 645868720822999991 
Assistance required : Kindly if the order is available in the store, contact the customer to collect it the soonest. 

Case is pending since long time and it has been raised several times, We need your help to get it resolved. 

Regards 
Shakeeb 

From: "Max Rayhana" < [ mailto:[email-masked] | [email-masked] ] > 
To: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 13:54:35 
Subject: RE: (Late Shipping) // 6458687208 

Dear Esaf, 

That’s what I’m Thinking , why I’m getting email on related to this order, we need to take an update from Max Makan Mall.. 

AYAZ KHAN 

MAX RAYHANA MALL 

FASHION FOR REAL PEOPLE 

Mobile : +966 562464354 (EXT NO-7397) 

Email : [ mailto:[email-masked] | [email-masked] ] 

RAYHANA MALL (ABHA) 

URL: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126222242&sdata=%2FgYBSQVr4B99njOwnGO8BH4PEV7ubCUQ%2FENsPh6TYEc%3D&reserved=0 | www.landmarkgroup.com ] 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 11:14 AM 
To: Max Rayhana < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Dear Ayaz Khan , 

6458687208 order related to 60252 ( Max makan Mall Al Khair Riyadh) Order. 

Thanks 

Esaf 

4638 

0501277683 

From: Max Rayhana 
Sent: Tuesday, January 14, 2020 11:02 AM 
To: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Dear Esaf, 

Kindly share the Contact Details. 

AYAZ KHAN 

MAX RAYHANA MALL 

FASHION FOR REAL PEOPLE 

Mobile : +966 562464354 (EXT NO-7397) 

Email : [ mailto:[email-masked] | [email-masked] ] 

RAYHANA MALL (ABHA) 

URL: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126232198&sdata=Ln0n6WUpY0T1smluyhJRJEANv9U%2FkDgQ%2FG4Wms4IJrA%3D&reserved=0 | www.landmarkgroup.com ] 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 11:00 AM 
To: Max Rayhana < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Dear Ayaz Khan , 

6458687208 order related to 60252 store order. PFB , the order details for your reference. 

	

INVOICE_NO 	

ITEM_ID 	

ORDER_QTY 	

CUSTOMER_SERVING_NODE 	

AWB_NO 	

DELIVERY_STORE_CODE 	

SCAN_TO_LOAD_DATE 	

ORDER_LINE_STATUS 

6458687208 	

161098371 	

2 	

2299999 	

645868720822999000 	

60252 	

29-Dec-19 	

SHIPPED 

6458687208 	

161098365 	

1 	

2299999 	

645868720822999000 	

60252 	

29-Dec-19 	

SHIPPED 

6458687208 	

161877323 	

1 	

2299999 	

645868720822999000 	

60252 	

29-Dec-19 	

SHIPPED 

6458687208 	

161943137 	

1 	

2299999 	

645868720822999000 	

60252 	

29-Dec-19 	

SHIPPED 

6458687208 	

162093099 	

1 	

2299999 	

645868720822999000 	

60252 	

29-Dec-19 	

SHIPPED 

Thanks 

Esaf 

From: Max Rayhana 
Sent: Tuesday, January 14, 2020 10:54 AM 
To: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Dear Esaf, 

This order is not related to Max Rayhana, this is for Max makan Mall Al Khair Riyadh, and the store code is 60252. 

AYAZ KHAN 

MAX RAYHANA MALL 

FASHION FOR REAL PEOPLE 

Mobile : +966 562464354 (EXT NO-7397) 

Email : [ mailto:[email-masked] | [email-masked] ] 

RAYHANA MALL (ABHA) 

URL: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126232198&sdata=Ln0n6WUpY0T1smluyhJRJEANv9U%2FkDgQ%2FG4Wms4IJrA%3D&reserved=0 | www.landmarkgroup.com ] 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 10:44 AM 
To: Max Rayhana < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Dear Rayhana , 

PFA, the POD for your reference. 

Thanks 

Esaf 

From: Max Rayhana 
Sent: Tuesday, January 14, 2020 10:27 AM 
To: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Dear Mr. Esaf, 

Please Provide the Receiving Documents from the Store Team, on this Order. 

AYAZ KHAN 

MAX RAYHANA MALL 

FASHION FOR REAL PEOPLE 

Mobile : +966 562464354 (EXT NO-7397) 

Email : [ mailto:[email-masked] | [email-masked] ] 

RAYHANA MALL (ABHA) 

URL: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126232198&sdata=Ln0n6WUpY0T1smluyhJRJEANv9U%2FkDgQ%2FG4Wms4IJrA%3D&reserved=0 | www.landmarkgroup.com ] 

From: Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 8:35 AM 
To: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Max Rayhana < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: (Late Shipping) // 6458687208 

Dear Team, 

Below said Order we shipped and handed over to store team at 30-Dec-2019. 

Thanks 

Esaf 

From: Inayat Ali [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Monday, January 13, 2020 6:01 PM 
To: Max Rayhana < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: (Late Shipping) // 6458687208 

External email sender, please take precaution. 

Hi Team 

The order was placed on 28 Dec and the items are still not available for pick up. 

Order id: 6458687208 

Please check the order details and share an update. 

Looking forward to hear from you soon. 

Thanks 

Inayat Ali 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 January, 2020 18:49:02 
Subject: (Late Shipping) // 6458687208 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) 

Order Date : Dec 28, 2019 

Order ID: 6458687208 

Tracking ID: 645868720822999991 

Store code: Max60252 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 28 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Regards, 

Shafeeque 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126242155&sdata=MxNqYpPzoXCd9%2B9rKO1jv20ZkomEAbiAyCMqQPiMNLI%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126242155&sdata=MxNqYpPzoXCd9%2B9rKO1jv20ZkomEAbiAyCMqQPiMNLI%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126252114&sdata=2fqSRONaNEGdR96pregCIRZCTFdHkw8utuIej%2FNbliY%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7C57e2248dedbe438b62de08d7bd18f093%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185787126252114&sdata=2fqSRONaNEGdR96pregCIRZCTFdHkw8utuIej%2FNbliY%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com