Subject: Re: Damaged item (6465394273)
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, [email-masked], [email-masked]
Date: Tue, 3 Mar 2020 05:29:58 -0700 (MST)

Hi Team, 

With reference to the order number: 6465394273, the customer is claiming that the item which he received there are some technical faults. So we request you to kindly assist us in this case and let us know what action do we have to take on the case. 

Waiting for your update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 3, 2020 2:55:13 PM 
Subject: Damaged WWD item (6465394273) 

Hi Team, 

Problem Statement: Damaged/ Faulty item and different colour received 

Order Date: Feb 13, 2020 

Order ID: 6465394273 

Tracking ID: 45737483050 

Assistance Required: Damaged Item Received 

Issue Description: The customer emailed us informing us that he/she received the item on Feb 16, 2020 but the item which they received is damaged, the customer also provided us with the picture of the damaged item. 

As per the customer this item Mercedes-Benz G55 AMG SUV Battery-Powered Ride-On Car when the customer hits Drive it goes in reverse and when the customer hits reverse it move forward. Also, the customer ordered a Red colour but he received the Black colour car. 

Now the customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Escalated twice to warehouse but did not received any response from their end. 

Regards, 
Abhishek Borgaonkar