Subject: RE: SADAD issue / 6466720079 Ticket : 476700
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ammar Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 3 Mar 2020 11:30:26 +0000

Hi Shakeeb,

Noted. Escalated to finance to process.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, March 3, 2020 3:15 PM
To: Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ammar Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: SADAD issue / 6466720079 Ticket : 476700

External email sender, please take precaution.
Hi Malik

Customer has already shared with us bank statement showing that the amount has been deducted twice, and 2 transaction IDs are there.(PFA)

And customer shared with us his bank details to do the transfer.

Account holder name: Hisham Ahmed Bani Khalaf
The bank's name : Al-Rajhi Bank
Branch name : Sharurah
Account number : 241608012038245
IBAN NO : SA 35 8000 0241 6080 1203 8245
account type: Current acount

Please check and advise.

Regards
Shakeeb
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 February, 2020 11:22:06
Subject: RE: SADAD issue / 6466720079

Hi Fauzan,

Please send mail to customer requesting for SADAD transaction ID for order 6466691378.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 27, 2020 9:49 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ammar Ali <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: SADAD issue / 6466720079

External email sender, please take precaution.
Hi Team,

Kindly check and assist us on below SADAD case.

Regards,
Fauzan

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 February, 2020 11:09:57
Subject: SADAD issue / 6466720079

Ticket number: 476700

Hi Team,

Customer is complaining that the order cost was deducted from her account twice and she provided us SADAD Transaction ID so kindly check on that and advise

Regards
Ammar

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