Subject: Re: SADAD issue / 6466720079 Ticket : 476700
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Ammar Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 3 Mar 2020 04:14:44 -0700 (MST)

Hi Malik 

Customer has already shared with us bank statement showing that the amount has been deducted twice, and 2 transaction IDs are there.(PFA) 

And customer shared with us his bank details to do the transfer. 

Account holder name: Hisham Ahmed Bani Khalaf 
The bank's name : Al-Rajhi Bank 
Branch name : Sharurah 
Account number : 241608012038245 
IBAN NO : SA 35 8000 0241 6080 1203 8245 
account type: Current acount 

Please check and advise. 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Ammar Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 27 February, 2020 11:22:06 
Subject: RE: SADAD issue / 6466720079 

Hi Fauzan , 

Please send mail to customer requesting for SADAD transaction ID for order 6466691378. 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, February 27, 2020 9:49 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Ammar Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: SADAD issue / 6466720079 

External email sender, please take precaution. 

Hi Team, 

Kindly check and assist us on below SADAD case. 

Regards, 

Fauzan 

From: "Ammar Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 February, 2020 11:09:57 
Subject: SADAD issue / 6466720079 

Ticket number: 476700 

Hi Team, 

Customer is complaining that the order cost was deducted from her account twice and she provided us SADAD Transaction ID so kindly check on that and advise 

Regards 

Ammar 

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