Subject: FW: Gift card issue: case id - 483000
From: Malik Ismail <[email-masked]>
To: Imran Ali <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Rajat Arora <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 3 Mar 2020 06:59:18 +0000

Hi Imran,

Well noted. Thank you for the update.

@[email-masked]<mailto:[email-masked]>, FYI

Regards,
Malik Ismail
From: Imran Ali <[email-masked]>
Sent: Tuesday, March 3, 2020 10:55 AM
To: Malik Ismail <[email-masked]>; [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Rajat Arora <[email-masked]>
Subject: RE: Gift card issue: case id - 483000

Hi Malik,

Please close the complaint. A new KSA voucher has been issued to the customer.
PFA confirmation mail.

Regards,
Imran

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 10:39 AM
To: Imran Ali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Rajat Arora <[email-masked]<mailto:[email-masked]>>
Subject: FW: Gift card issue: case id - 483000

Hi @Imran Ali<mailto:[email-masked]>, Noted. Thanks

@[email-masked]<mailto:[email-masked]> , FYI

Regards,
Malik Ismail
From: Imran Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 10:33 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Rajat Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: Gift card issue: case id - 483000

Dear Malik,

The below Gift card number has been issued by one of our Channel partner “Munero” to his customer who is based out in KSA region. By mistake this Gentleman has select the wrong territory & bought the Gift Card under UAE region.
Since we don’t accept the inter territory redemption, therefore Munero has asked us to cancel the card issued to the customer & they will replace the card with KSA region.

Attaching mail for your reference.

Please inform the customer to raise the complaint on the site from where he has purchased the voucher.

Regards,
Imran

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 10:07 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Imran Ali <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Gift card issue: case id - 483000

Hi @Imran Ali<mailto:[email-masked]>,

Please advise regarding below gift card complaint.

As per Ogloba team “The Landmark team requests us to cancel this card's activate.”

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 11:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Gift card issue: case id - 483000

External email sender, please take precaution.
Hi Team,

Is there any update on the below case?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 12:48:07 PM
Subject: Re: Gift card issue: case id - 483000

Any update on the below issue?

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 February, 2020 18:15:19
Subject: Re: Gift card issue: case id - 483000

Hi Team,

Could you please assist us in the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 1:57:32 PM
Subject: Gift card issue: case id - 483000

Hi Team,

Please see the response from the giftcard team and suggest next step:

The Landmark team requests us to cancel this card's activate.
If you need further assistance & information, please contact the Landmark team.

We request you to please see the below gift card is not working properly. It says Your Gift Card is not activated.

Thank you for your help.

Regards,
​Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Gift card issue: case id - 483000
From: Imran Ali <[email-masked]>
To: Fouad El-Qassem <[email-masked]>
Cc: Rajat Arora <[email-masked]>
Date: Tue, 3 Mar 2020 06:53:48 +0000

Hi Fouad,

Thanks for the update.

No issues then. Will close the complaint accordingly.

Regards,

Imran

From: Fouad El-Qassem <[email-masked]>
Sent: Tuesday, March 3, 2020 10:52 AM
To: Imran Ali <[email-masked]>
Cc: Rajat Arora <[email-masked]>
Subject: RE: Gift card issue: case id - 483000

External email sender, please take precaution.

Hi Imran,

Yes, we have issued a new KSA card for the customer and have resent her the gift card email, which she received and opened. What was the complaint about?

Regards,

Fouad

From: Imran Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 10:34 AM
To: Fouad El-Qassem <[email-masked]<mailto:[email-masked]>>
Cc: Rajat Arora <[email-masked]<mailto:[email-masked]>>
Subject: FW: Gift card issue: case id - 483000

Hi Fouad,

We have received a complaint from the same customer. Please let us know if you have issued 50 SAR card to the customer or not.

Regards,

Imran

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 10:07 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Imran Ali <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Gift card issue: case id - 483000

Hi @Imran Ali<mailto:[email-masked]>,

Please advise regarding below gift card complaint.

As per Ogloba team “The Landmark team requests us to cancel this card's activate.”

Regards,

Malik Ismail

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 11:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Gift card issue: case id - 483000

External email sender, please take precaution.

Hi Team,

Is there any update on the below case?

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 12:48:07 PM
Subject: Re: Gift card issue: case id - 483000

Any update on the below issue?

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 February, 2020 18:15:19
Subject: Re: Gift card issue: case id - 483000

Hi Team,

Could you please assist us in the below concern.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 1:57:32 PM
Subject: Gift card issue: case id - 483000

Hi Team,

Please see the response from the giftcard team and suggest next step:

The Landmark team requests us to cancel this card's activate.

If you need further assistance & information, please contact the Landmark team.

We request you to please see the below gift card is not working properly. It says Your Gift Card is not activated.

Thank you for your help.

Regards,

​Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>