Subject: RE: Gift card issue: case id - 483000
From: Imran Ali <[email-masked]>
To: Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Rajat Arora <[email-masked]>
Date: Tue, 3 Mar 2020 06:33:05 +0000

Dear Malik,

The below Gift card number has been issued by one of our Channel partner “Munero” to his customer who is based out in KSA region. By mistake this Gentleman has select the wrong territory & bought the Gift Card under UAE region.
Since we don’t accept the inter territory redemption, therefore Munero has asked us to cancel the card issued to the customer & they will replace the card with KSA region.

Attaching mail for your reference.

Please inform the customer to raise the complaint on the site from where he has purchased the voucher.

Regards,
Imran

From: Malik Ismail <[email-masked]>
Sent: Tuesday, March 3, 2020 10:07 AM
To: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Imran Ali <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Gift card issue: case id - 483000

Hi @Imran Ali<mailto:[email-masked]>,

Please advise regarding below gift card complaint.

As per Ogloba team “The Landmark team requests us to cancel this card's activate.”

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 11:32 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Gift card issue: case id - 483000

External email sender, please take precaution.
Hi Team,

Is there any update on the below case?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 1, 2020 12:48:07 PM
Subject: Re: Gift card issue: case id - 483000

Any update on the below issue?

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 February, 2020 18:15:19
Subject: Re: Gift card issue: case id - 483000

Hi Team,

Could you please assist us in the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 1:57:32 PM
Subject: Gift card issue: case id - 483000

Hi Team,

Please see the response from the giftcard team and suggest next step:

The Landmark team requests us to cancel this card's activate.
If you need further assistance & information, please contact the Landmark team.

We request you to please see the below gift card is not working properly. It says Your Gift Card is not activated.

Thank you for your help.

Regards,
​Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#483031] - Conversation with User
From: Imran Ali <[email-masked]>
To: Fouad El-Qassem <[email-masked]>
Cc: Rajat Arora <[email-masked]>
Date: Wed, 26 Feb 2020 08:14:35 +0000

Dear Fouad,

Thanks for the prompt response.

Please issue another card for this customer. I am cancelling the UAE card issued to the customer right away.

Card to be cancelled: 9911821473264909

Regards,

Imran

From: Fouad El-Qassem <[email-masked]>
Sent: Wednesday, February 26, 2020 11:58 AM
To: Imran Ali <[email-masked]>
Cc: Rajat Arora <[email-masked]>
Subject: RE: [#483031] - Conversation with User

External email sender, please take precaution.

Hi Imran,

We do not issue UAE cards for KSA members. The rewards shop shows the delivery country and if the member chooses a different country, then the card will be based on that. So this gentleman has redeemed a UAE card by mistake.

Anyway, we can issue a replacement card for the customer, but we need to ensure that the card hasn’t been used and won’t be used. Could you please confirm that it hasn’t been used and cancel it from your end? Once I get your confirmation, we can issue a new card and send it to him by email

Regards,

Fouad

From: Imran Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 10:11 AM
To: Fouad El-Qassem <[email-masked]<mailto:[email-masked]>>
Cc: Rajat Arora <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#483031] - Conversation with User

Dear Fouad,

As discussed over a call, the KSA customer has redeemed the attached voucher from Munero catalogue. The voucher issued to him is LMGUAEGOLD which he cannot redeem in KSA stores.

Please check the issue at your end & let us know how to resolve this issue. Also avoid issuing UAE cards to the KSA customers. The Card product number for KSA is LMGKSAGOLD.

Regards,

Imran

From: Scott Wu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 8:48 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Imran Ali <[email-masked]<mailto:[email-masked]>>
Cc: Support Team <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; gc_team <[email-masked]<mailto:[email-masked]>>; Arnaud Harenne <[email-masked]<mailto:[email-masked]>>; Rajat Arora <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#483031] - Conversation with User

External email sender, please take precaution.

Dear Imran,

Please help to advise this issue.

The customer purchased a gift card (currency: SAR) but he got a UAE gift card cause he can't redeem this card in KSA Store.

The card was activated from MUNERO Store.

Please help to check with MUNER and advise what is the next step.

Dear Nitesh,

Please always looping LMG Team in the mail, thank you.

Best Regards,

Scott

On Wed, Feb 26, 2020 at 12:28 AM Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   On the gift Card, the amount mentioned was of SAR 50,and customer wants to use them at Store in KSA.

   Customer purchased the Giftcard to place the order in SAR. And as you've mentioned that card's product is UAE product and balance is 50 AED, customer would not be able to use it in KSA.

   Kindly assist us further.

   Thanks,

   Nitesh

   483031:1125156

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>