Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Mar 2020 01:45:16 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Bubbling Horse                    Order 6467168214 for Slip On Formal Shoes with Stit...           05:34 AM, 03rd Mar                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           05:35 AM, 03rd Mar                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           05:35 AM, 03rd Mar                   Fauzan                   Thank you for holding up            05:38 AM, 03rd Mar                     Bubbling Horse                             05:38 AM, 03rd Mar                     Bubbling Horse                    I will return this and provide me the size of 42           05:38 AM, 03rd Mar                     Bubbling Horse                    And will returned  this  upon i receive the replacement           05:39 AM, 03rd Mar                   Fauzan                   We sincerely apologize however, we do not have an exchange option available at MAX online at this time. We have raised a collection request for the same as per your instructions. Our courier partner will collect the item from you within the next 3-5 business days for a refund.  
  You can find more info on our return policy here:  https://helpsa.maxfashion.com/en/support/solutions/folders/44001184952#           05:41 AM, 03rd Mar                   Fauzan                   Are we still connected?           05:43 AM, 03rd Mar                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:44 AM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/501461