Subject: Re: Dispute for Order ID: 6441695824
From: "Thulasiraman Manoharan (TCS)" <[email-masked]>
To: Mohammed Idrees <[email-masked]>, Abhilash Kuttalam <[email-masked]>
Cc: Max Taif1 <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, majed mereen <[email-masked]>, Mohd Rushdee <[email-masked]>, Mohammad Shafeeque <[email-masked]>, LMG OMS <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 2 Mar 2020 13:12:04 +0000

Hi Team,

Please find the proof details which provided at the time of collection.

Store user      Verification Id Customer Name   Verification Method
cpksa\204873                                            201908040797622 Beno    Others

Thanks & Regards

Thulasiraman M

OMS Application Support

Mobile :+971523618117

Mail id :[email-masked]

________________________________
From: Mohammed Idrees <[email-masked]>
Sent: Monday, March 2, 2020 6:36 PM
To: Abhilash Kuttalam <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>
Cc: Max Taif1 <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; majed mereen <[email-masked]>; Mohd Rushdee <[email-masked]>; Mohammad Shafeeque <[email-masked]>; LMG OMS <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Dispute for Order ID: 6441695824

@Thulasiraman Manoharan (TCS)<mailto:[email-masked]> Please assist.

Thanks,

Idrees

T :  +971 4 8094349
M : +971 569239700
E : [email-masked]<mailto:[email-masked]>

From: Abhilash Kuttalam <[email-masked]>
Sent: Monday, March 02, 2020 4:16 PM
To: Mohammed Idrees <[email-masked]>
Cc: Max Taif1 <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; majed mereen <[email-masked]>; Mohd Rushdee <[email-masked]>; Mohammad Shafeeque <[email-masked]>; LMG OMS <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Dispute for Order ID: 6441695824

Dear Idress,

Please help us with the proof of collection for the order as we wanted to confirm if the parcel was collected or not.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion

Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,

Kingdom of Saudi Arabia

Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 2:55 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Max Taif1 <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; majed mereen <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Dispute for Order ID: 6441695824
Importance: High

Hi All,

We didn’t get a reply on this from February 26!

This is a 2019 case which is still not resolved until now.

Would appreciate your reply to help us resolve the customer’s concern before it gets raised to the ministry.

@Mohammed Idrees<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 10:43 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Max Taif1 <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; majed mereen <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: RE: Dispute for Order ID: 6441695824
Importance: High

@Mohammed Idrees<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

Can we please get the proof of collection for this C&C order?

Customer claims it wasn’t collected but its marked as pick up complete.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 24, 2020 4:43 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Max Taif1 <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; majed mereen <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Dispute for Order ID: 6441695824

External email sender, please take precaution.

Dear Abhilash,

Kindly advise if there is an update on below case and assist in closing this on priority. Case is pending since very long at the moment and customer is still chasing for refund of this order.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
To: "Max Taif1" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "majed mereen" <[email-masked]<mailto:[email-masked]>>, "Mohd Rushdee" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 8:48:38 PM
Subject: RE: Dispute for Order ID: 6441695824

Dear Team Taif,

Please check and update where the parcel is. It was collected on Sahla, but customer has not picked it up.

Reply to all on this email with an update.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion

Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,

Kingdom of Saudi Arabia

Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 6:16 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Dispute for Order ID: 6441695824

Looping in @Abhilash Kuttalam<mailto:[email-masked]>

Please have a look into this, the below order status is showing pickup completed, but customer claimed, she never picked up this order. So please check with store team and close this issue on priority.

Thanks,

Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 6:46 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Dispute for Order ID: 6441695824

External email sender, please take precaution.

Hi Team,

Kindly assist with the below case. The order is showing pickup completed however, customer is saying she never picked up this order. We are not receiving any response regarding POD nor for a resolution on this from the store.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "max taif1" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Sharf Alkebsi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 February, 2020 19:22:33
Subject: Re: Dispute for Order ID: 6441695824

Hi Team

The customer raised a dispute for Order ID: 6441695824

She highlights the item were never picked from the store. Request to check and share POD to resolve the case.

Store ID: Max 60161

Thanks

Inayat Ali

________________________________

From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Sharf Alkebsi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 February, 2020 16:33:38
Subject: 6441695824

Ticket 422692

Dear Manager

Problem Statement: Proof of Pick up
Order Date : Aug 10, 2019
Order ID: 6441695824
Store Code: Max60161
Tracking ID: 201908130823453

Issue Description: Please provide us with proof of pick up, as customer claims he did not pick up his order
Regards,

Tawfik

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com