Subject: Non-returnable item//9771156137
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 2 Mar 2020 05:20:51 -0700 (MST)

Hi Sachin, 

Kindly assist us on below case. as per customer the car seat which he has received is not as the described on website. We have pushback the customer explaining that the item is not returnable/replaceable, however customer is still insisting to return or replace, otherwise she will raise the matter to consumer court. 
As per the customer the item is on its original condition and not used. Can you please let us know whether we can offer the return for the item or not. 
Order: 9771156137 
Item: 161958473 - - Disney Frozen II Printed Car Seat, 
Delivered Date: 2/26/20 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 2 March, 2020 15:42:42 
Subject: Non-returnable item//9771156137 

Hi, 

With reference to order number: 9771156137, ticket number: 489735, Customer purchased an item: 161958473 - - Disney Frozen II Printed Car Seat, however customer is complaining that description mentioned online was incorrect. 

It was mentioned that the item is for Age Group : 0 mths + and the maximum age was not mentioned. Customer is complaining that the item is not suitable for her daughter who is not even 1 year old. 

We have tried to pushback the customer explaining that the item is not returnable/replaceable, however customer is still insisting to return or replace, otherwise she will raise the matter to consumer court. 

Kindly look onto this issue and assist further. 

Thanks, 
Nitesh